Job Title: Administrative Assistant
Type of Company: I work for a major telecommunications company serving parts of Massachusetts' land lines, DSL service, FIOS television, and wireless communication .
Education: Continuing Education, UMass Lowell
Previous Experience: I was a receptionist at a real estate office
Job Tasks: I am responsible for supporting outside plant technicians, supervisors, and other departments in order to collaborate and satisfy a customer's telephone, Internet, wireless and television needs.
One duty is to answer several phone calls throughout an eight hour day whether it's to assign a technician to some work, aid a supervisor with a test or customer details, or help escalate a repair or installation from our customer service departments.
Another duty is to interpret, test, and confirm a customer's trouble on a telephone landline. By testing the line, I can determine if customer needs to be at location when technician arrives, or if the trouble with the line is outside either at the dropwire or in the cable.
Another function would be to follow up with a customer to make sure the line is back in service after the technician completes the repair.
Another line is set up to receive calls from the technicians to confirm and close out any trouble report on a phone line. By asking several technical questions, I am able to close out the technician's trouble with full detail for future reference.
After taking the technician's technical information regarding the line repaired, I am required to ask the technician for codes regarding his proof of work. This will assure accurate time reporting for the technician to get paid for his work. Questions would be location, outside work, inside work, travel, etc.
Best and Worst Parts of the Job: The best parts of the job is coming into a large office everyday and seeing the same people that I have been employed with for ten plus years. Also, the different experiences I see with every customer makes the job interesting.
The worst part is dealing with union and management issues. Cut overtime and the threat of job security can make some days stressful.
Job Tips: If you would ever want to get into telecommunications, make sure you take college courses throughout your career in order to stay informed and knowledgeable about up to date products and services. If there was ever a lay off, you can have experience and college classes to assist you in staying within the same field.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Try Your Introductory Course Risk Free
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.
Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
Turn your talents into a career at nationally recognized and accredited Platt College.
Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.
Change the World with American University
Be a part of something bigger than yourself.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Executive Secretaries And Administrative Assistants, including: