Job Title: Administrative Support Staff In Primary Care Office.
Type of Company: I work for an adult internal medicine practice at a Boston teaching hospital.
Education: BFA, Massachusetts College or Art
Previous Experience: I was a starving artist and was looking for a more stable source of income. A friend referred me for a position at the practice, and I've been there for 15 years.
Job Tasks: I check patients in and out of their appointments and schedule x-rays, MRI's, & CT scans. I schedule future appointments within the practice for our patients. I hurry things along for patients who come in for prescription refills, urgent appointments, physician letter requests, etc. I am also responsible for triaging initial phone calls from patients who are sick or might need additional information from their physicians about prescriptions, specialists, insurance questions, or preparation requirements for an upcoming test (to name a few). It's a very fast-paced field, and everyday you read an x-ray or how blood results can say so much, especially for a patient with many symptoms, and how each can play off against the other. For instance, with a diabetic... if their blood sugars run high, besides the potential of going into diabetic shock, they can also suffer from kidney & liver issues and in extreme cases the organs can start shutting down. It's amazing how one thing can effect another!
Best and Worst Parts of the Job: The best thing about the job is interacting with the patients, and leaving at the end of the day knowing I helped someone. It also helps when I can interject my sense of humor, so a patient walks away laughing from a difficult appointment!
The worst part of my job is seeing the suffering certain patients face with the illnesses. How difficult a fight some have to survive, and getting a call from a funeral home director looking for a doctor to sign a death certificate of a long time patient.
1.) It's a very rewarding feeling to know you made a difference in someone's life.
2.) Never back down from a challenge! Always strive to the next level!
3.) Common sense & people skills, as well as education, can get you very far in this field. Always remember to put yourself in "their" shoes, and you can do little wrong.
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