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Career Story: Clerical Worker At A State College

Clerical Worker At A State College

Job Title: Administrative Associate I

Type of Company: I work for a state-run college in Texas.

Education: training certificate, Adult Reading and Writing, Oklahoma Baptist University •• certification, English as a Second Language, Adult Reading & Writing, Tutoring Youth & Children, North American Mission Board

Previous Experience: I worked as a volunteer receptionist at a high school.

Job Tasks: I answer and make phone calls, create spread sheets, do data entry and compile data for reports. I work with students to make sure they understand our program, work with Human Resources to hire new instructors and maintain daily logs of participants. I place supply orders. I maintain a running inventory of supplies for office. I schedule appointments and confirm them by phone. I create files. and update and maintain a centralized database on all our current and former leaders. I process criminal background checks, answer and send emails, process electronic job applications as they are submitted. I problem-solve when the need is there. I assist the staff in making sure that the program has what it needs to benefit the students. I maintain a calendar of events. I coordinate meetings for the Associate Director and the other coordinators. I attend weekly staff meetings, take notes, type and email minutes to everyone present. I create daily logs to track office hours for leaders. I check our electronic bulletin board on an hourly basis to record cancellations for classes and keep a list of those cancellations. I maintain binder for all leaders and their courses. I make calls to prospective candidates to schedule interviews. I prepare interview files and convert candidate files to employee files. I enter employees into the mainframe Human Resources database.

Best and Worst Parts of the Job: The best parts of the job are dealing with the students and watching them succeed academically with the help of our program. Being able to talk with the students and staff and see where they are headed and how I can help them to achieve their goals are all great.

The worst part of the job would be dealing with students who are really stressed out at finals time. Another difficult part is when the semester ends for the summer and winter breaks. Things get real slow and you have to create work for yourself so as not to get bored.

Job Tips: Always take a step back to evaluate a situation before reacting to it. Be proactive in obtaining additional instruction in the things that you need to be able to perform well in your job. Always remember that someone's reaction or action may be situational (whether physical or emotional) and you could be the one who can help diffuse it by the way that you handle yourself.

Additional Thoughts: Education, education, education. Whether formal courses, online courses, or home study, get all of the education you can. The more you know, the easier it is to be successful in your career and the easier it is to progress and move up in your field.

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