Career Story: Office Manager At A Dentist's Office

Office Manager At A Dentist's Office

Job Title: Office Manager

Type of Company: I am currently employed at an oral surgeon's office.

Education: Certificate in Medical Administration, Burdett Business School

Previous Experience: I worked as a medical secretary at several Boston-area hospitals. I am currently employed at a local oral surgeon's office as an office manager where I have been working for the past 25 years.

Job Tasks: I am responsible for the administration of all the daily activities for an oral surgeon. I order all office and medical supplies for the office. I manage the payroll on a weekly basis and all personnel files for the office. I am responsible for the accounts payable and receivables on a daily basis. All personal and insurance checks which are received must be entered into the data base.

Insurance checks need to be followed closely, as many denials are received. Most of the insurance denials require follow-up and the dispatch of such additional information as pathology reports or x-rays. Many procedures performed in the office require medical referrals from the primary care physician and I have to request these and make sure they're received. If a surgery is expected to exceed $500, a pre-treatment estimate must be sent to the insurance company prior to the treatment being rendered. Once it's been reviewed by the insurance company, the pretreatment has to be sent the patient prior for review.

A recall list of appointments must be called on a monthly basis so that patients will make appointments for surgical follow-ups.

i also log in all pathology results and make sure that the referring medical and dental doctors receive a copy of the results for their patients' files. If immediate follow-up is required for a pathology report, I coordinate care for the patient with Mass. General Hospital.

Best and Worst Parts of the Job: I enjoy working with patients and making sure that they are well taken care of, especially children who are having oral surgical procedures performed are very anxious and frightened. It is very rewarding when a child actually leaves the office with a smile.

The worst part of the job are all the insurance denials and follow-ups. It is an important part of the practice, but can be quite frustrating at times. Sometimes insurance claims need to be submitted three to four times before we get a payment.

Job Tips: Attend insurance coding classes, in whatever specialty of medicine you choose. It's a necessity to keep up with the changes made by insurance companies in order to avoid denied claims. Each procedure that a doctor performs requires a code when billing an insurance company. These codes are updated on a yearly basis; some are added, some deleted.

Additional Thoughts: You need to have a great deal of patience when dealing with both insurance companies and patients. Most patients who come into our office are very anxious and they need to be reassured.

Popular Schools offering Administrative Assistant Executive Assistant Secretarial Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
UEI College
Bakersfield, El Monte, Encino, Fresno, Gardena, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Business Office Administration (10-Month Diploma Program)
  • Degrees: Diploma

Earn Your Diploma from Home!

  • Programs: Administrative Assistant/Secretary
  • Degrees: Diploma

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Administrative Office Professional
  • Degrees: Certificate
US Colleges
Anaheim, Montclair, Riverside, San Diego

U.S. Colleges has been helping students enhance their career skills since 1996.


  • Programs: Computerized Office Specialist, Computerized Office & Accounting Specialist
  • Degrees: Certificate
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: MS-Office
  • Degrees: Certificate

Touro University Worldwide (TUW) is a non-profit university, accredited by the WASC Senior College and University Commission, and is part of the Touro College and University System.

  • Programs: Bachelor of Science in Health Sciences, Master of Science in Health Sciences
  • Degrees: Bachelor, Master
San Joaquin Valley College
Delano, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Medical Office Administrative Assistant
  • Degrees: Certificate
Matching School Ads

Additional Career Stories for Executive Secretaries And Administrative Assistants

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Executive Secretaries And Administrative Assistants, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104