Job Title: Patient Administrative Associate
Type of Company: I work in a very busy intensive care unit in one of Connecticut's major hospitals.
Education: AS, Office Technology
Previous Experience: I have worked in a number of administrative positions.
Job Tasks: I work in the Surgical Intensive Care unit of a hospital, where people generally go for the best care possible either after surgery or if they have had any kind of substantial trauma. There are 12 private rooms in this particular unit.
As a PAA, I am the go-to person for the visitors and medical staff. The PAA sits in the middle of the floor and serves as its overseer. I answer phones from visitors, labs, bloodbanks, other medical offices and the hospital staff and direct them to whatever they need. I send blood to the lab for nurses if they are busy. I order blood products for patients when requested. I admit and transfer patients to and from the floor. I call for transport when a patient leaves the unit. I call for the rooms to be cleaned. I call for the unit to be cleaned. I call if any repairs or maintenance are needed on the unit. I watch the telemetry monitor and print and measure EKG strips. This monitor provides heart rates of every patient currently in the ICU. Even though most patients in the unit cannot speak, when they can I also try to care for their needs.
Best and Worst Parts of the Job: The best part of my job is assisting in any way I can to keep the flow of the unit going and make sure that patients are getting the best possible care.
The worst part of my job is when a patient dies.
Job Tips: A PAA's job can get extremely hectic and stressful. You will pretty much be the main go-to person for the unit. Do not let the stress get to you. Always ask questions if you don't know where to get something or how to do something, and remain patient.
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