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Career Story: Receptionist And Administrative Assistant At A Skilled Nursing Home

Receptionist And Administrative Assistant At A Skilled Nursing Home

Job Title: Receptionist; Skilled Nursing

Education: New Directions, a career/trade school for learning office skills and medical billing. Without actual work experience in medical billing, I could not find a job in medical billing. Most employers require two years experience.

Previous Experience: I worked at fast food restaurant as a 'key' associate; supervising others and opening the restaurant five days a week.

I also worked as a Enviromental Service Worker with a Hospital.

I started as a cashier for a major retailer; within 2 months I was trained to do returns and customer service. I was with this company for seven years. An injury required me to find a job where I was sitting most of the time.

Job Tasks: The company I work for is a skilled nursing home. We have 148 beds. Most of our patients are in need of physical therapy and rehab and are back home within 30 days. We do have some long term residents who require nursing care.

Most of my day involves customer service: Answering the phones (8 lines coming in), interacting with patients, their family/visitors and other professionsals, i.e. doctors, nursing, the lab, x-ray department, medical records department. I direct people to the proper resources within our building. And sometimes outside our company, if needed.

I usually come in and do my general opening work. Census (patient list), making copies, distributing supplies and mail. Making sure the coffee and ice water are brought out by the dietary.

I am the operator, the go-to person, the intercom voice that calmly announces codes.

I also am the Petty Cash Officer and Office Supply Clerk. I am the person who gives money to the managers to buy items that are suddenly needed. I order all the general office supplies needed to keep the business front end running smoothly. I also contact the proper person when our office machines need servicing.

I am Administrative Assistant to my Administrator. I am her eyes and ears at the front desk and beyond. I type up many reports. I make reccommendations for hiring, plans, or help implement new policy. I have the ability to put together a project within a half hour.

I am the hospitaliy hostess. The first and last person people see when entering or leaving our building. I also direct people to the proper resources within our building.

Each day is similar and different from the next. It is a wonderful job, it is a stressfull job at times.

I have a wonderful boss.

Best and Worst Parts of the Job: Best part of the job. I like people. especially older people! We allow pets to come and visit our patients. I really enjoy the four legged friends. I work with a lot of wonderful people who really care about people. I meet different people every day. And even though I hate saying good bye to patients/family; it is great to see someone get well enough to go home.

The hardest part of the job is when someone is losing their battle or passes away. (We take Hospice patients also). I have grown as a person because of this job.

Job Tips:
1. Learn as much as you can about the computer programs. You can move into other jobs by way of receptionist. Accounts payable, payroll, etc.

2. Remember, while working any job, you don't have to live with your co-workers but you do need to get along and work well with others.

3. Learn People skills, and then don't be the talker, be the listener in the office. Remember that old saying you cannot learn anything while you're talking.

Additional Thoughts: Don't under estimate yourself. When I first accepted the full time position, my inner voice screamed, "Are you nuts?". I had been trained during the week day by the full time receptionist for the weekend receptionist job. The phones were extremely busy during the week. I had been on the job less than six months when I said yes. I have never regretted it.

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