Career Story: Receptionist And Human Resources Assistant

Receptionist And Human Resources Assistant

Job Title: Receptionist/HR Assistant

Type of Company: My company is an electrical testing, power systems engineering and maintenance, and construction business. We work in medium and high-voltage facilities such as power plants, hospitals, manufacturing facilities, etc.

Education: Associates Degree in Fashion Marketing, Berkeley School

Previous Experience: I worked in retail for over fifteen years before leaving to raise a family. I worked as a store manager, department manager, and buyer, mostly for men's or women's clothing departments. My current job is my first back since my children have grown.

Job Tasks: Since I work for a small business (55 employees), I do many different job functions, and assist mostly everyone that I work with. My primary functions are to answer calls coming through the switchboard, determine the nature of the call, and forward the calls to the appropriate employee. Calls can be customer service in nature, so I need to determine if the caller is in need of the sales department, or the operations department for immediate or scheduled service. I also greet customers and vendors who come into our office. I am responsible for maintaining supplies for the front desk area (where I work), the conference room, and the waiting area. I assure it is clean, organized, and professional.

Since my supervisor is the Human Resources Manager, she has assigned me to do all administrative work for safety training for our field employees. Our field staff works with live electricity, so they need constant training on maintaining their own safety as well as the safety of others on the job. Each employee must learn CPR, Basic First Aid, federal government rules and regulations, and how to work safely with electrical components to prevents shock, burns, and possible death. I organize training classes, assure the appropriate staff attends, and maintain records of their certifications and licensing.

I also take care of setting up technical training classes for our field staff, so that they can grow and develop in their jobs, and become a valuable member of the staff. For example, Relay Technicians need constant updating on new technologies which can change the scope of their work. Some of this training may be out of state, so I also arrange travel and hotel reservations for the field staff, as well as management members who attend trade shows, conferences, and technical meetings.

I assist the HR Manager with hiring/interviewing, drug screening scheduling for our employees, drafting company policies, and paperwork.

Best and Worst Parts of the Job: The best part of my job is assisting other employees with mundane aspects of their job that could keep them from doing what they are best at. Electrical engineers need to focus on properly constructing electrical systems, not arranging travel to customers or copying of reports or drawings. I feel that I have contributed to the completion of all large projects and have helped our customers get their work done quicker and more effectively. The worst part is that since it is mundane work, it can get mundane for me as well. That's when I try to remember that, although it's mundane, it is important in the end.

Job Tips:
1. Learn all that you can about computer software programs, such as Word and Excel.

2. Proper use of language, grammar, punctuation, and letter formatting is important to make the most professional appearance in communication.

3. Be a people person, be friendly, upbeat, helpful, and pay attention to detail.

4. Also, have a plan for each day of what you'd like to accomplish, but maintain your flexibility, as surprises come up every day.

Additional Thoughts: The most surprising thing about my job is that it has helped me to grow in ways I couldn't imagine. I have become much more confident in my interaction with other people outside of work, and have become more assertive when dealing with confrontational people. I have developed a deeper sense of self-worth because I feel appreciated at my job.

Popular Schools offering Human Resources Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Human Resources Management, MBA - Human Resources Management, MBA - Business Economics, more...
  • Degrees: Bachelor, Master

Change the World with American University

Be a part of something bigger than yourself.

  • Programs: Graduate Certificate in Human Resource Analytics and Mangement , Master of Science in Human Resource Analytics and Management
  • Degrees: Certificate, Master

Earn your graduate degree online with Northcentral University.

  • Programs: MS Organizational Leadership - Human Resources Management, Human Resources Management - PhD in Bus. Admin., Human Resources Management - D.B.A., more...
  • Degrees: Master, Doctorate, Bachelor

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

  • Programs: Bachelors in Human Resource Management, Graduate Certificate - Human Resource Management, Master - Human Resource Management, more...
  • Degrees: Bachelor, Certificate, Master

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

  • Programs: Master of Science in Human Resources, MBA - Human Resources , Master of Business Administration, more...
  • Degrees: Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Human Resources (BS), Business Administration - Property Management (BS), Business Administration (BS)
  • Degrees: Bachelor

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Human Resource Management (MS), Business Administration - Human Resource Management (BS) (Online), Business Administration (BS), more...
  • Degrees: Master, Bachelor, Associate
Platt College
Alhambra, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Business Management
  • Degrees: Associate

MBA@Syracuse is the top-ranked online Master of Business Administration from the Whitman School of Management at Syracuse University.

  • Programs: Master of Business Adminitration (MBA)
  • Degrees: Master

UNC Kenan-Flagler is one of the world's top-ranked business schools. At UNC Kenan-Flagler, you develop the skills that make you a highly effective leader and prepare you for long-term career success. The strength of the UNC Kenan-Flagler MBA degree comes from a school culture in which members live the business school's core values of excellence, leadership, teamwork, integrity and community.

  • Programs: MBA@UNC
  • Degrees: Master
Matching School Ads

Additional Career Stories for Executive Secretaries And Administrative Assistants

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Executive Secretaries And Administrative Assistants, including:

Back to Top