dcsimg

Career Story: Receptionist And Human Resources Assistant

Receptionist And Human Resources Assistant

Job Title: Receptionist/HR Assistant

Type of Company: My company is an electrical testing, power systems engineering and maintenance, and construction business. We work in medium and high-voltage facilities such as power plants, hospitals, manufacturing facilities, etc.

Education: Associates Degree in Fashion Marketing, Berkeley School

Previous Experience: I worked in retail for over fifteen years before leaving to raise a family. I worked as a store manager, department manager, and buyer, mostly for men's or women's clothing departments. My current job is my first back since my children have grown.

Job Tasks: Since I work for a small business (55 employees), I do many different job functions, and assist mostly everyone that I work with. My primary functions are to answer calls coming through the switchboard, determine the nature of the call, and forward the calls to the appropriate employee. Calls can be customer service in nature, so I need to determine if the caller is in need of the sales department, or the operations department for immediate or scheduled service. I also greet customers and vendors who come into our office. I am responsible for maintaining supplies for the front desk area (where I work), the conference room, and the waiting area. I assure it is clean, organized, and professional.

Since my supervisor is the Human Resources Manager, she has assigned me to do all administrative work for safety training for our field employees. Our field staff works with live electricity, so they need constant training on maintaining their own safety as well as the safety of others on the job. Each employee must learn CPR, Basic First Aid, federal government rules and regulations, and how to work safely with electrical components to prevents shock, burns, and possible death. I organize training classes, assure the appropriate staff attends, and maintain records of their certifications and licensing.

I also take care of setting up technical training classes for our field staff, so that they can grow and develop in their jobs, and become a valuable member of the staff. For example, Relay Technicians need constant updating on new technologies which can change the scope of their work. Some of this training may be out of state, so I also arrange travel and hotel reservations for the field staff, as well as management members who attend trade shows, conferences, and technical meetings.

I assist the HR Manager with hiring/interviewing, drug screening scheduling for our employees, drafting company policies, and paperwork.

Best and Worst Parts of the Job: The best part of my job is assisting other employees with mundane aspects of their job that could keep them from doing what they are best at. Electrical engineers need to focus on properly constructing electrical systems, not arranging travel to customers or copying of reports or drawings. I feel that I have contributed to the completion of all large projects and have helped our customers get their work done quicker and more effectively. The worst part is that since it is mundane work, it can get mundane for me as well. That's when I try to remember that, although it's mundane, it is important in the end.

Job Tips:
1. Learn all that you can about computer software programs, such as Word and Excel.

2. Proper use of language, grammar, punctuation, and letter formatting is important to make the most professional appearance in communication.

3. Be a people person, be friendly, upbeat, helpful, and pay attention to detail.

4. Also, have a plan for each day of what you'd like to accomplish, but maintain your flexibility, as surprises come up every day.

Additional Thoughts: The most surprising thing about my job is that it has helped me to grow in ways I couldn't imagine. I have become much more confident in my interaction with other people outside of work, and have become more assertive when dealing with confrontational people. I have developed a deeper sense of self-worth because I feel appreciated at my job.

Popular Schools offering Human Resources Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Human Resources (BS), Business Administration (BS), Business Administration - Property Management (BS)
  • Degrees: Bachelor

Earn your graduate degree online with Northcentral University.

  • Programs: Human Resources Management - D.B.A., Human Resources Management - PhD in Bus. Admin., Human Resource Management - BBA, more...
  • Degrees: Doctorate, Bachelor, Master
Institute of Technology
Clovis, Modesto

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Human Resource Administrator - AAS, Administrative Office Professional
  • Degrees: Associate, Certificate

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: DBA in Human Resources, BS: Business Administration - Human Resources, MBA - Human Resources, more...
  • Degrees: Doctorate, Bachelor, Master, Certificate, Associate
UEI College
Bakersfield, Chula Vista, Fresno, Gardena, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Business Office Administration (8-Month Diploma Program)
  • Degrees: Diploma

For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.

  • Programs: Bachelor of Arts in Business Administration
  • Degrees: Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

NU has been educating leaders since 1934 at our campus near Seattle. If you have a dream, we can help make it possible.

  • Programs: MBA, Bachelor of Arts in Business Management
  • Degrees: Master, Bachelor

Study online with University of Maryland at College Park.

  • Programs: MBA - General
  • Degrees: Master
National Career College
Panorama City

Choosing a school and a new career path can be a very overwhelming process.

  • Programs:
  • Degrees:
Matching School Ads

Additional Career Stories for Executive Secretaries And Administrative Assistants

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Executive Secretaries And Administrative Assistants, including:

SPEAK TO AN ADVISOR 1.844.285.6104