dcsimg

Career Story: Assistant Branch Manager For A Credit Union

Assistant Branch Manager For A Credit Union

Job Title: Assistant Branch Manager

Type of Company: I work for a credit union.

Education: Schenectady County Community College •• United States Air Force Academy (no degree earned)

Previous Experience: I worked as a service manager in a local computer store. In banking, I worked my way up from a teller position.

Job Tasks: I am responsible for opening the branch in the morning, making sure that everything's secure before letting anyone else into the building. I then make sure there is enough cash in the cash dispensers -- the machines that the tellers use to work a little quicker so that people don't have to wait in line so long. I then balance the ATM machines, stock their cash drawers, count the money and make sure I've given them what they're supposed to have, take out the deposits and make sure they are all correct.

I am responsible for coaching the tellers on their sales and member service, writing action plans for them, teaching them the operations of the branch and how to take care of member issues. I am responsible for opening accounts, closing accounts, underwriting loans. I also take applications for home equity loans and mortgages and resolve issues that members may have. I offer notary services and signature guarantees. I am responsible for making sure the vault is correct every day, ordering cash, travelers checks, counter checks, Visa gift cards and other negotiable items. I am also responsible for closing the branch at night and making sure everything is secure and that everyone is out on time. I am responsible fore scheduling 18 employees' with vacations, sick time, and minimum overtime.

Best and Worst Parts of the Job: The best part of my job is the member service, being able to help someone with their finances face-to-face, helping them feel secure in what they are doing with their money.

The worst part is having to sit and listen to someone who is upset and yelling at you and knowing they are correct and there is nothing you can do but let them know you understand. If they had a bounced check and were charged a fee that you could not refund, for example.

Job Tips: Having a bachelors degree in accounting would be very helpful in this job. And while it may not be required in some financial institutions, you would definitely benefit from having the education behind you. Having a strong business attitude and business connections is a must. You want to help bring in business so those connections come in handy.

Additional Thoughts: Working for a credit union rather than a bank has its benefits: the smaller size of the company means they offer a lot more benefits, and good benefits make happy employees.

Popular Schools offering Office Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
  • Programs: Master - Professional Accounting, BS - Accounting
  • Degrees: Master, Bachelor

Since 1949, Grand Canyon University has been a premier private university in Arizona, helping students find their purpose and achieve their potential.

  • Programs: B.S. in Applied Management
  • Degrees: Bachelor

You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.

  • Programs: MBA - Business Economics, BA/Business Economics
  • Degrees: Master, Bachelor

Lower Tuition Cost Than Many Other Universities.  Classes Start Soon.

  • Programs: Bachelor of Arts in Human Resource Management
  • Degrees: Bachelor

Founded in 1872, Maryville University is a four-year, private university located in west St. Louis County.

  • Programs: Online Master of Business Administration Supply Chain Management/Logistics Concentration
  • Degrees: Master
San Joaquin Valley College
Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Associate of Arts in Management, Bachelor of Arts in Management
  • Degrees: Associate, Bachelor
Milan Institute
Visalia

Prepare for an exciting new career at the Milan Institute.

  • Programs: Administrative Specialist
  • Degrees: Diploma

Get your career started with training from Washington State University.

  • Programs: MBA
  • Degrees: Master
Matching School Ads

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top