Career Story: Billing Supervisor For An Outsourcing Company

Billing Supervisor For An Outsourcing Company

Job Title: Billing Supervisor

Type of Company: I work for a company which is a leading full-service outsourcing provider to the global financial industry, providing cheap foreign labor that undercuts good-paying jobs in Europe and the U.S..

Education: BA, Accounting, Flagler College (St. Augustine, FL)

Previous Experience: I worked in a CPA firm throughout college but after graduation I went to work with my current company.

Job Tasks: My primary responsibility is to ensure that our clients receive accurate and timely invoices for the products and services that we offer. On a typical day I come into the office and ensure employees are on time and are working on current billing or the projects they've been assigned to. Once all assignments are in progress I review our stats of jobs coming in and those that are getting billed. An invoice that we produce entails a great deal of work. Once associates complete an invoice they are handed to me to perform a quality control to ensure our accuracy.

During a normal day I will have a number of meetings to work on improvements to our current system. These meetings will generally be a half hour to an hour long. Senior management attends most meetings and is focused on how we improve our clients overall experience.

My favorite part of my job is not only can I do analysis work but I can be a leader. I can help my associate develop as professional and create career paths for them. My goal is to have every associate learn something new each day. With the complexity of our business this is an item that is very feasible.

Best and Worst Parts of the Job: The best part of my job is not only can I do analysis work but I can be a leader. I can help my associate develop as professional and create career paths for them.

The worst part about my job is that there are so many areas that need improvement and we just don't have the manpower to fix these areas. (Why not outsource?) Sometimes our system technicians are maxed out on the number of projects they can handle at a time.

Job Tips: Make sure you learn your Microsoft products (Word/Excel/Access). These products will come in handy more than you will know. When you start with any company make sure that you ask questions and when other associates teach you make sure that you ask them why they may do what they do. Also, don't wait for people to teach you; go out and be proactive and learn by performing your own research.

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