dcsimg

Career Story: Branch Support Supervisor At A Bank

Branch Support Supervisor At A Bank

Job Title: Branch Support Supervisor

Education: BA in English, University of Santo Tomas

Previous Experience: I worked in retail for 16 years. The I did a change of career and went into banking

Job Tasks: I work in a bank. My job is to make sure all bank policies and procedures are followed daily. I prepare our branch for audit. I coach my fellow staff on customer satisfaction and speedy response to customer requests. I oversea all branch operations including opening and closing of the branch. I conduct regular and motivational meetings with staff to take corrective action as needed. I provide various customer service services including functioning as a teller or a customer service representative. I sell and cross-sell various banking products.

I assist senior management in implementing sales plans. I monitor progress toward branch goals and modify schedules/workload to ensure that the branch is adequately staffed at all times. I sign checks within my authorized limits and assist in loan preparation and wire transfers I perform varios customer service functions such as opening new accounts.

I meet with new and existing clients to offer specific products that meet their profile and life style. I am responsible for sellng and buying foreign currency as well as preparing weekly tracking reports. I am responsible for all income of the branch, transfer of funds, and balancing the ATM deposits.

I order branch supplies to ensure that branch has all forms needed to conduct business. I prepare employee reviews with the branch manager and take part in the discussion of the review to encourage employee to work well. I make the branch a fun place to work and encourage employees to take part in various barnch activities and to give suggestions on how we can make our branch a happy place to be working.

Best and Worst Parts of the Job: The best part of my job is providing the customer with the service they require and to know that my customer left my branch happy and will nor hesitate to come back.

The worst part is not being able to provide the service due to policies and procedures, and long banking hours

Job Tips:
1. You must have a real committment to customer service

2. You must be computer literate

3. You need to be reliable: When you promise to do something (e.g., call a customer back), you must do so.

4. You must be pleasant at all times.

5. You must be accurate when handling money and monetary instrumemnts

Popular Schools offering Office Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: MS in Marketing: Sports Marketing and Media
  • Degrees: Master

Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.

  • Programs: M.S. in Data Science
  • Degrees: Master

Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.

  • Programs: MS in Information Management
  • Degrees: Master
UEI College
Bakersfield, El Monte, Fresno, Gardena, Huntington Park, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Business Office Administration (8-Month Diploma Program)
  • Degrees: Diploma
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Associate of Arts in Management, Bachelor of Arts in Management
  • Degrees: Associate, Bachelor

Fremont College traces its roots to Platt College’s founding in St. Joseph, Missouri, in 1879, and the Southern California branch campus was established in 1986.

  • Programs: BA - Business Leadership
  • Degrees: Bachelor

About The University of Texas at Arlington

  • Programs: Master of Public Administration
  • Degrees: Master

About Boise State University

Boise State University is a highly respected, public, metropolitan research university offering lifelong learning.

  • Programs: Master of Business Administration
  • Degrees: Master

Work toward your graduate degree with New England College Online.

  • Programs: Master of Science in Accounting
  • Degrees: Master
Matching School Ads

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top