Job Title: Branch Support Supervisor
Education: BA in English, University of Santo Tomas
Previous Experience: I worked in retail for 16 years. The I did a change of career and went into banking
Job Tasks: I work in a bank. My job is to make sure all bank policies and procedures are followed daily. I prepare our branch for audit. I coach my fellow staff on customer satisfaction and speedy response to customer requests. I oversea all branch operations including opening and closing of the branch. I conduct regular and motivational meetings with staff to take corrective action as needed. I provide various customer service services including functioning as a teller or a customer service representative. I sell and cross-sell various banking products.
I assist senior management in implementing sales plans. I monitor progress toward branch goals and modify schedules/workload to ensure that the branch is adequately staffed at all times. I sign checks within my authorized limits and assist in loan preparation and wire transfers I perform varios customer service functions such as opening new accounts.
I meet with new and existing clients to offer specific products that meet their profile and life style. I am responsible for sellng and buying foreign currency as well as preparing weekly tracking reports. I am responsible for all income of the branch, transfer of funds, and balancing the ATM deposits.
I order branch supplies to ensure that branch has all forms needed to conduct business. I prepare employee reviews with the branch manager and take part in the discussion of the review to encourage employee to work well. I make the branch a fun place to work and encourage employees to take part in various barnch activities and to give suggestions on how we can make our branch a happy place to be working.
Best and Worst Parts of the Job: The best part of my job is providing the customer with the service they require and to know that my customer left my branch happy and will nor hesitate to come back.
The worst part is not being able to provide the service due to policies and procedures, and long banking hours
1. You must have a real committment to customer service
2. You must be computer literate
3. You need to be reliable: When you promise to do something (e.g., call a customer back), you must do so.
4. You must be pleasant at all times.
5. You must be accurate when handling money and monetary instrumemnts
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