Job Title: Branch Support Supervisor
Education: BA in English, University of Santo Tomas
Previous Experience: I worked in retail for 16 years. The I did a change of career and went into banking
Job Tasks: I work in a bank. My job is to make sure all bank policies and procedures are followed daily. I prepare our branch for audit. I coach my fellow staff on customer satisfaction and speedy response to customer requests. I oversea all branch operations including opening and closing of the branch. I conduct regular and motivational meetings with staff to take corrective action as needed. I provide various customer service services including functioning as a teller or a customer service representative. I sell and cross-sell various banking products.
I assist senior management in implementing sales plans. I monitor progress toward branch goals and modify schedules/workload to ensure that the branch is adequately staffed at all times. I sign checks within my authorized limits and assist in loan preparation and wire transfers I perform varios customer service functions such as opening new accounts.
I meet with new and existing clients to offer specific products that meet their profile and life style. I am responsible for sellng and buying foreign currency as well as preparing weekly tracking reports. I am responsible for all income of the branch, transfer of funds, and balancing the ATM deposits.
I order branch supplies to ensure that branch has all forms needed to conduct business. I prepare employee reviews with the branch manager and take part in the discussion of the review to encourage employee to work well. I make the branch a fun place to work and encourage employees to take part in various barnch activities and to give suggestions on how we can make our branch a happy place to be working.
Best and Worst Parts of the Job: The best part of my job is providing the customer with the service they require and to know that my customer left my branch happy and will nor hesitate to come back.
The worst part is not being able to provide the service due to policies and procedures, and long banking hours
1. You must have a real committment to customer service
2. You must be computer literate
3. You need to be reliable: When you promise to do something (e.g., call a customer back), you must do so.
4. You must be pleasant at all times.
5. You must be accurate when handling money and monetary instrumemnts
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
Turn your talents into a career at nationally recognized and accredited Platt College.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) recently received state approval to enroll students with little to no prior college experience. To help ensure student success, the university has created a program especially for these students who plan on starting their college experience for the first time with us.
You can get started on a new career with Institute of Technology.
For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure
San Joaquin Valley College - A Private Junior College.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.
One of the world's leading private research institutions, the University of Southern California (USC) was founded in 1880.
Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.
Earn your Master's degree online from Norwich University.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Administrative Services Managers, including: