Job Title: Credit Manager
Type of Company: We sell women's shoes and handbags
Education: Certificate, Katherine Gibbs School, Boston, MA
Previous Experience: I was the head teller at the bank where my current boss did his banking and he recruited me from there.
Job Tasks: I am the credit manager and I process all of the accounts receivable for our company. I approve orders before they ship out. I contact customers when they owe us money and I have to collect it from them. I process return labels to send to the customers when they need to return merchandise to us. I maintain the credit card information that we obtain from the customers. I make sure packages arrive at their destination on time. I help resolve issues our customers may have regarding their orders or their bills. I send out statements to all our customers. I post all of our receivables every day. I process the UPS claims and payments that we receive on a daily basis. I send out orders after they have been approved for shipping. Check on the returns when they come back and make sure the credits are issued in a timely manner. I deal with customers opening a new account or closing their current account and place accounts in collection with our collection agency when necessary. I follow up on any pending issues that need resolving, send out mailings when we have sales, or special offers available to our customers and coordinate catalog mailings once a year.
Best and Worst Parts of the Job: The worst part of my job is trying to get orders to customers when they are so far away and they need something in a hurry. They don't like to upgrade shipping because of the expense and their package might take five or six days to get to them. It's not fun when the customer is disappointed. But it is great when they call back after having a pleasant experience with our company so it outweighs the bad calls we get.
Job Tips: Maintain a good rapport with the customers. It makes the job easier if they know that you will work with them and give them a little leeway when their are issues and they understand where you are coming from. Things aren't always easy when someone needs something in a hurry so you train them to manage their time so they are not confronted with time restraints.
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