dcsimg

Career Story: Dental Office Manager

Dental Office Manager

Job Title: Dental Office Manager

Type of Company: We do dentistry.

Education: high school grad

Previous Experience: I worked as secretary for a large tire company.

Job Tasks: I start the day by balancing the "day sheet" from the day before, which lists the payments we received and the work we completed on patients. I file the previous day's charts and answer the phone and schedule patients for routine work and emergency visits. I pull charts and confirm all appointments for the next day. I post mail, personal checks and insurance payments. I also file all insurance vouchers and attach them to insurance forms that are in the patients' charts. I enter all work done on patients and send it electronically to the insurance companies. If time permits, I also help the dental assistants with the sterilization of instruments. Knowledge of "Easy Dental" software is essential in our office. Most dental offices (including ours) will train you in this program, but being certified to take x-rays is a definite plus.

Best and Worst Parts of the Job: Sometimes the phone can be extremely busy and the patients are very needy sometimes with questions and require some patience. It is an extremely busy office and can be very hectic. On the upside, we have many very nice patients and I really enjoy talking to 90% of them. We have a great staff here and we all get along and are treated with respect by the dentist

Job Tips: If there are courses offered in your area for dental assisting or medical office coding, you might want to take them. An accounting course would also be helpful. Also you need to speak clearly on the phone and exhibit good phone manners, since some people can be nasty and very demanding. If you have a patient on the phone who is giving you a hard time and is obnoxious and threatening, just keep your cool and say the doctor said we don't have to take this abuse and say you are going to hang up. Also take a course on how to handle staff and keep everyone happy.

Additional Thoughts: Computer skills are necessary and a good clean appearance and a smile.

Popular Schools offering Medical Office Administration Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist, Healthcare Management
  • Degrees: Associate, Bachelor
San Joaquin Valley College
Delano, Hanford, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Medical Office Administrative Assistant
  • Degrees: Certificate

MPH@GW is the online Master of Public Health (MPH) from the Milken Institute School of Public Health at the George Washington University.

  • Programs: Executive Master of Health Administration
  • Degrees: Master

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

  • Programs: Master of Health Administration
  • Degrees: Master

Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!

  • Programs: Ed. D. in Organizational Leadership with an Emphasis in Health Care Administration, M.S. in Health Care Administration, Master of Public Administration with an Emphasis in Health Care Management, more...
  • Degrees: Doctorate, Master, Bachelor
Brightwood College
Bakersfield, Clovis, Palm Springs

About Brightwood College

Brightwood College offers accelerated programs that combine flexible schedules and professional instruction to create a rewarding learning experience for individuals focused on gaining the skills for specific careers. Brightwood College is owned and operated by Education Corporation of America.

  • Programs: Medical Office Specialist
  • Degrees: Diploma

100% Online & No Standardized Testing

  • Programs: MS in Exercise Science: Nutrition, MS in Exercise Science: Community Physical Activity, Master of Science: Healthcare Administration, more...
  • Degrees: Master, Doctorate
National Career College
Panorama City

Choosing a school and a new career path can be a very overwhelming process.

  • Programs: Medical Healthcare Administration Program
  • Degrees: Associate, Certificate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Healthcare Administration (BS)
  • Degrees: Bachelor
Matching School Ads

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top