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Career Story: Dental Office Manager

Dental Office Manager

Job Title: Dental Office Manager

Type of Company: We do dentistry.

Education: high school grad

Previous Experience: I worked as secretary for a large tire company.

Job Tasks: I start the day by balancing the "day sheet" from the day before, which lists the payments we received and the work we completed on patients. I file the previous day's charts and answer the phone and schedule patients for routine work and emergency visits. I pull charts and confirm all appointments for the next day. I post mail, personal checks and insurance payments. I also file all insurance vouchers and attach them to insurance forms that are in the patients' charts. I enter all work done on patients and send it electronically to the insurance companies. If time permits, I also help the dental assistants with the sterilization of instruments. Knowledge of "Easy Dental" software is essential in our office. Most dental offices (including ours) will train you in this program, but being certified to take x-rays is a definite plus.

Best and Worst Parts of the Job: Sometimes the phone can be extremely busy and the patients are very needy sometimes with questions and require some patience. It is an extremely busy office and can be very hectic. On the upside, we have many very nice patients and I really enjoy talking to 90% of them. We have a great staff here and we all get along and are treated with respect by the dentist

Job Tips: If there are courses offered in your area for dental assisting or medical office coding, you might want to take them. An accounting course would also be helpful. Also you need to speak clearly on the phone and exhibit good phone manners, since some people can be nasty and very demanding. If you have a patient on the phone who is giving you a hard time and is obnoxious and threatening, just keep your cool and say the doctor said we don't have to take this abuse and say you are going to hang up. Also take a course on how to handle staff and keep everyone happy.

Additional Thoughts: Computer skills are necessary and a good clean appearance and a smile.

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