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Career Story: Manager Of A Federal Benefits Office

Manager Of A Federal Benefits Office

Job Title: District Manager

Type of Company: I work for a government agency which takes applications for benefits. We ensure that the people that are applying for the benefits meet the requirements.

Education: BA, Communications, UMass-Amherst

Previous Experience: I started off as a claims representative for this company and worked my way up into management

Job Tasks: I manage an office of about 15 people. We serve a group of towns on the North Shore of Massachusetts, northeast of Boston. We are responsible for interviewing and developing claims from individuals who file applications with our agency. My job as the manager is to make sure the staff has all the necessary equipment to do their jobs and to make sure they are following the policies and procedures to assure the jobs are being done correctly. I also control the payroll and work assignments for the staff. I make sure the staff gets paid correctly and that their benefits are administered correctly. I also serve as a liaison to various public agencies that may require assistance or intervention from my agency.

Often during the day I spend time contacting other parts of my agency to facilitate problems and develop solutions. We serve people from all walks of life and each individual situation is different. People who apply to us are often at a critical turn in their lives and the individuals in my office are there to make sure they are treated in a pleasant and respectful manner. We are also responsible for developing and issuing "enumeration" cards for individuals so that they can work and pay taxes. My responsibility is to ensure that all of these programs get administered properly.

Best and Worst Parts of the Job: The best part of my job is helping the people who come in to apply for benefits. It is really gratifying to get someone the help that they need. Some people come in expecting to get nothing but we are able to get them benefits.

The worst part is dealing with the policies that do not make sense and having to tell the clients that we can not assist them.

Job Tips: You definitely need to have great communication skills and enjoy working with people. You also need to have great organizational skills and the ability to follow through with items. Also the ability to change course at a moment's notice is helpful because priorities change. Time management skills are essential too; you need to keep on top of the workload you're assigned.

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UEI College
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  • Programs: Business Office Administration (8-Month Diploma Program)
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