Job Title: Office Manager
Type of Company: I work in a law office.
Education: high school diploma Advanced 1 year program, Katharine Gibbs Business School certificate, Paralegal Studies, Bristol Community College (Fall River, MA)
Previous Experience: I started as a typist at Aetna Life & Casualty.
Job Tasks: I work for a busy law firm that handles all types of cases (except for bankruptcy): anything from landlord/tenant disputes to murder cases. As a consequence, we are required to be confidential and professional no matter what comes up.
I keep the office running smoothly by making sure supplies are ordered and the bookkeeping is up to date; I make appointments; do billing; answer phones on occasion; and do general secretarial work (transcribing dictation and corresponding with clients, etc.). I also do all the bookkeeping for the firm. This entails entering payments into the computer in client's "accounts"; making deposits and writing out checks to pay invoices on one account and in another account keeping accounting clear in a checkbook that handles client's money only and not the firm's funds. This checkbook has to be totally accurate as it can be audited at any time to make sure that the firm is not using funds that are not theirs.
Best and Worst Parts of the Job: The best part of my job is the clients. Some are wonderful. The worst part is answering the phones. You have to deal with everything that comes your way. That includes prank calls that you can't assume are not real calls.
1. Go to school and get as much education as you can. Your job may start with answering the phones but evolve into being in charge of everything.
2. Be polite at all times
3. Dress for success (i.e., no baggy pants and acting like a punk). You may be one of the nicest people in the world but if you look like a punk, people will get nervous.
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