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Career Story: Office And Operations Manager For A Medical Group

Office And Operations Manager For A Medical Group

Job Title: Operations Manager

Type of Company: I work for a spine group that has four surgeons and three physiatrists (doctors of physical and rehabilitation medicine)

Education: attended, Boston College

Previous Experience: I have worked as a medical secretary and the manager of a medical office.

Job Tasks: I manage the day-to-day operations of our group. I am responsible for ordering equipment and office supplies. I oversee the staff. I am there to answer any of their questions and to fill in at any time and in any position when needed. I hire and, unfortunately, sometimes fire employees. I am responsible for counseling and disciplining staff. I attend meetings in our office and at hospitals regarding issues of staffing, insurance and marketing. I answer all calls and handle all meetings with sales representatives of various services. I take care of fixing or replacing anything that breaks. I help patients understand their insurance plans. I report directly to the Executive Director of the group. I help our fellows (who specialize in spinal cord injuries) find places to live and get their credentials together (their licenses, insurance provider numbers, etc). I also help the staff with computer questions and issues.

Best and Worst Parts of the Job: The best part of the job is being in management. You have more control over your own situation and what you do. You also have the ability to help others make their jobs better, easier and more productive.

The worst part of the job is disciplining fellow employees or firing someone. It is never an easy thing to do no matter what the situation is. It is very hard not to take some of those emotional feelings home with you.

Job Tips: Be a good employee first. To enter management and "do it right" you really need to understand the staff side of the job so you can understand and be fair with their concerns and needs. Most of all, you need to remain professional. You can not have "loose lips" and involve yourself in gossip. Learning all there is to know about whatever company or office you are working for is also helpful as being the person who handles all the day-to-day activities of the staff and office you need to know something about everything. Be trustworthy and someone your staff feels comfortable going to for help. Take whatever courses you need to make yourself better and smarter in your position.

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