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Career Story: Office Manager At A Doctor's Office

Medical Practice Administrator At A Doctor's Office

Job Title: Medical Practice Administrator

Type of Company: I work for an inner city hospital, that is non profit

Education: AS, Science

Previous Experience: I first worked as a surgical assistant and then as practice manager of a surgical group.

Job Tasks: I am responsible for the day-to-day operations of a busy endocrinology and primary care practice. My responsibilities include staff development, office budgeting, strategic planning, patient satisfaction, employee reviews, physician schedules, marketing, and quality control.

On a typical day in the office I coordinate staff schedules, process patient charges, address staffing issues, greet patients and meeting with physicians to discuss problems. At times I fill in at the front desk if our receptionist calls in sick. It is important for a successful manager to understand everyone's job.

I am heavily involved at the moment in the implementation of a new electronic medical record system for our office. This has involved a great deal of planning, coordinating and training for all the doctors and staff. I am also responsible for overseeing the compliance component of physician documentation. There are many Medicare rules that doctors and physicians have to follow in order to qualify for reimbursement.

Best and Worst Parts of the Job: The best part of my job usually is the patient interaction. It is a great feeling to say " good morning" to all our patients and know that we have affected their lives. I believe it is important that I coach my staff, during their difficult times, and help them to overcome challenges. I pride myself on being a role model.

There are not many things i dislike about my job.

Job Tips: When you are registering for all those college courses, you may wonder, "Do I really need that public speaking class?" the answer's "Yes," and here's why: no matter what you do, it is important that you speak in a clear, calm, and direct way. This will create a sense of security and assurance in the people you deal with.

I would also recommend that if the opportunity presents itself, you should take advantage of doing an internship in the field you would like to pursue. If you put in the effort and commitment now, the journey ahead will be much easier.

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