Career Story: Office Manager At A Government Agency

Office Manager At A Government Agency

Job Title: Manager

Type of Company: I work for a Federal agency that administers the largest insurance program in the world.

Education: AA, Liberal Arts, Maria College (Albany, NY)

Previous Experience: I started out as a service representative for a federal agency and worked my way up to my current management position: 18 years of progressive promotions through seven levels.

Job Tasks: I manage an office of thirty-one employees. I open the office in the morning, verify that all computer updates were completed overnight. I download new claims, appointments and other computer traffic and distribute it electronically to the appropriate employee for action. I review all time and leave requests and attendance records. Every other week I certify the payroll for the entire staff and the staff of two other offices I oversee.

During the work day I review the work my subordinates produce, assign new projects, receive progress reports from work groups, identify training needs and arrange for them to be met, order supplies, etc. I am ultimately responsible for every aspect of the operation of this office and the service we provide to the public. When needed, I meet with members of the public to address problems or issues. I interview potential employees, hire new employees, and take disciplinary actions for current employees if needed (which is rarely required).

Best and Worst Parts of the Job: The best part of my job is being able to recognize and reward my employees for a job well done. With my management team, we review each employee's performance twice a year, and after each review we can authorize monetary awards for the highest achievers.

The worst part of my job is taking disciplinary actions. We have a very secure computer system and strict rules about the use of our system of information and access to an individuals personal information. A violation of those rules requires an immediate suspension. If I need to suspend someone, his trustworthiness is tarnished and I want to be able to trust my employees.

Job Tips:
1. Be honest on any job applications you complete and in every interview you are given.

2. Know your abilities and your limitations and work to overcome your limitations.

3. Understand the knowledge and skills you need for each position in which you are interested. If you do not currently have all the knowledge and skills required, go out and get them. Skills can often be honed in unpaid positions; volunteering is a great way to improve your marketability.

Additional Thoughts: The most important thing I did along the way was to undertake some self-development. Do not expect your employer to train you for the next move. Be diligent in your current job, learn it thoroughly and perform it impeccably. Do not make excuses for mistakes, we all make them. Acknowledge them and learn from them.

Popular Schools offering Office Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
Platt College
Alhambra, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

Get personalized attention with UMA.

One-on-one tutoring, pre-interview coaching, job search assistance, alumni services-they’re all included in Ultimate Medical Academy’s competitively priced tuition. As a nationally accredited school, we provide quality career training online and at our campus in Clearwater, Florida.

  • Programs: A.S. - Health Sciences - Medical Administrative Assistant
  • Degrees: Associate
San Joaquin Valley College
Delano, Hanford, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

  • Programs: Master of Health Administration
  • Degrees: Master

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Medical Office Administrative Assistant
  • Degrees: Certificate

Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!

  • Programs: M.B.A., B.S. in Business Administration, Bridge (Doctor of Business Administration with an Emphasis in Data Analytics), more...
  • Degrees: Master, Bachelor, Doctorate

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Public Administration, MA Public Administration
  • Degrees: Bachelor, Master

For nearly a century, Columbia International University has educated people from a biblical worldview to impact the nations with the message of Christ. 

  • Programs: Bachelor of Science in Business, Associate of Arts in Business, Master of Business Administration
  • Degrees: Bachelor, Associate, Master

100% Online & No Standardized Testing

  • Programs: MS in Marketing: Sports Marketing and Media, MHA: Marketing
  • Degrees: Master

Since 1977, Keiser University has provided quality student-centered, career-focused education.

  • Programs: Business Administration, BA - Management
  • Degrees: Bachelor
Matching School Ads

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top