Job Title: Operations Manager
Type of Company: The company develops and supports software for manufacturers and manufacturers' representatives.
Education: BFA, UMass-Amherst
Previous Experience: I started out in the customer service department of a large personal-care company and eventually rose to be its manager.
Job Tasks: I currently manage the finances for a small software company, billing customers and tracking incoming payments. I'm also the human resources department. This means that, among other things, I monitor vacation days and sick days and keep an eye on people's salaries and their yearly job reviews. I also handle employee withholding, making sure that we've filed the right forms and paid the proper amounts into escrow.
My day starts with checking my email to see if there are issues that have come up overnight. I look with special care at orders, making sure they've been delivered and if they're ready to be invoiced. I also check to see what, if anything, we need to order from our vendors. After this, I move on to personnel issues. The remainder of the day is spent recording any payments we've received or in processing bills.
Best and Worst Parts of the Job: The best part of my job is, really, dealing with people, both customers and employees. I actually enjoy helping customers to understand their billing statements and working with them to resolve payment issues.
The worst part of the day is having to handle "emergencies" that come up: customers who call up and have a question they want answered right away. I also find it stressful looking at bills and reviewing tax information.
Job Tips: Be willing to learn on the job and admit if you are not sure of how something is done. Get a good well-rounded education that will prepare you for doing anything that is necessary. When working in a small company, your job can change from day to day and you will be more employable if you are willing to do what is asked of you. Have good strong computer skills and keep yourself up to date on the latest technology.
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