Career Story: Office Manager With Broad Responsibilities At A Small Software Company

Office Manager With Broad Responsibilities At A Small Software Company

Job Title: Operations Manager

Type of Company: The company develops and supports software for manufacturers and manufacturers' representatives.

Education: BFA, UMass-Amherst

Previous Experience: I started out in the customer service department of a large personal-care company and eventually rose to be its manager.

Job Tasks: I currently manage the finances for a small software company, billing customers and tracking incoming payments. I'm also the human resources department. This means that, among other things, I monitor vacation days and sick days and keep an eye on people's salaries and their yearly job reviews. I also handle employee withholding, making sure that we've filed the right forms and paid the proper amounts into escrow.

My day starts with checking my email to see if there are issues that have come up overnight. I look with special care at orders, making sure they've been delivered and if they're ready to be invoiced. I also check to see what, if anything, we need to order from our vendors. After this, I move on to personnel issues. The remainder of the day is spent recording any payments we've received or in processing bills.

Best and Worst Parts of the Job: The best part of my job is, really, dealing with people, both customers and employees. I actually enjoy helping customers to understand their billing statements and working with them to resolve payment issues.

The worst part of the day is having to handle "emergencies" that come up: customers who call up and have a question they want answered right away. I also find it stressful looking at bills and reviewing tax information.

Job Tips: Be willing to learn on the job and admit if you are not sure of how something is done. Get a good well-rounded education that will prepare you for doing anything that is necessary. When working in a small company, your job can change from day to day and you will be more employable if you are willing to do what is asked of you. Have good strong computer skills and keep yourself up to date on the latest technology.

Popular Schools offering Office Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
UEI College
Anaheim, Bakersfield, Chula Vista, Encino, Fresno, Gardena, Ontario, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Business Office Administration (10-Month Diploma Program)
  • Degrees: Diploma
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Medical Office Administrative Assistant
  • Degrees: Certificate

Maryville University is a private university in St. Louis County, Missouri.

  • Programs: Online MHA Concentration in Population Management , Online MHA Concentration in Senior Services, Online General MHA, more...
  • Degrees: Master
San Joaquin Valley College
Delano, Hanford, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate

Do you have entrepreneurial visions to advance your career in the business world? Learn about the options available at GCU.

  • Programs: B.S. in Entrepreneurial Studies
  • Degrees: Bachelor

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Finance
  • Degrees: Bachelor

Get your career started with Intercoast Colleges.

  • Programs: Business Technology
  • Degrees: Certificate

100% Online & No Standardized Testing

  • Programs: MHA: Human Resources
  • Degrees: Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Property Management (BS), Business Administration (BS), Business Management & Accounting (AAS), more...
  • Degrees: Bachelor, Associate
Matching School Ads

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top