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Career Story: Office Manager For A Valet Parking Service

Office Manager For A Valet Parking Service

Job Title: Office Manager

Type of Company: I work for a valet parking service at Bradley International Airport, near Hartford, Connecticut.

Education: BA & BS, Urban Studies & Sociology

Previous Experience: I used to be a waitress, then a customer service representative, then a manager.

Job Tasks: I am an office manager for a valet parking lot. Everyday we check in 200 cars, and check out 200 cars. My job is to make sure all of the employees are giving our customers good customer service. The customer service is VERY important in our field, because there are many parking lots that customers can choose from and all of the companies are very similar. So it is our service that has to be outstanding. We want to answer phones quickly, pull customers cars up for them quickly and safely, answer questions nicely, offer extra products to the customers to make more money on car care services, etc. In the winter, we spend a lot of time cleaning snow and ice off the cars to make sure the customer is relieved of the duty of having to that himself.

I also hire and fire people. I try to figure out what type of person they are in an interview. I try to judge their character by simple questions. If you want to know if someone has ever been fired from a job, most likely everyone will say no, because it is a safe answer, even if they are lying. But if you ask, "How many times have you been fired from a job" you are going to get much different answers. It is all about how you ask people questions.

Best and Worst Parts of the Job: The best part of my job is working with people who are excited to be off on vacation. You have to be a people person to enjoy this job.

The worst part is having to go outside in extreme weather conditions such as cold or hot.

Job Tips: What you go to college for might not necessarily be what you end up choosing for your career. Make sure you leave good impressions on people wherever you work or volunteer, because helpful recommendations come in handy. If you leave a place of employment, always leave on a good note. Do not just walk off the job; you won't get good recommendations that way.

Additional Thoughts: I love my job, and it is in a very competitive market. You are always trying to stay one step ahead of the other company and provide good customer service. You should always enjoy what you do. Because if you don't, then why bother?

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