dcsimg

Career Story: Quality Assurance Manager For A Digital Production Company

Quality Assurance Manager For A Digital Production Company

Job Title: Quality Manager

Type of Company: I work for a company that does digital production like web-sites and on-line advertisement for large companies.

Education: Electrical Engineering, Universidad de Costa Rica •• MBA, Universidad Hispanoamericana

Previous Experience: I started as a test engineer in a laser surgical company, then moved to an electronics manufacturer as a production superintendent. From there I went to the healthcare industry as a software quality assurance engineer, to an aerospace software company as operations manager and finally to a digital production company as a quality assurance manager.

Job Tasks: Typical tasks for me are checking on a customer complaint to try to fix it, investigating why some of our processes are not as efficient as we expected, creating procedures that explain how we perform certain tasks, training people in those procedures and conducting interviews when we need to hire personnel for our department.

Sometimes we need to tell our customers how long we expect a project to last so they'll know what the cost of the project will be. To do that, I need to go over the scope of the project and start thinking with my key people how long each task will take, as well as what risks are involved so we can avoid problems.

One tool that I have to use a lot is the root-cause analysis. This is a process to find out what is causing a specific problem. Sometimes we think that it is enough to stop the manifestation of the problem but this is just like putting a bandage to it. We need to investigate more in depth and eliminate the root cause of the problem.

Best and Worst Parts of the Job: The best part of my job is seeing everything work as expected; that processes are being followed and that our efforts are leading to success.

The worst thing in my job is when I have to let go someone go, especially if that person is performing well but we don't have a project to assign him. Sometimes you have to juggle many tasks at the same time and you can't devote the attention you would like to each task. This causes a lot of stress because everybody is asking things at the same time. This is also a bad part of my job.

Job Tips: Dedicate a good part of your time to understanding the process. That way you can improve it.

Work with your people to understand their needs.

Always involve all parties in the process' design. That way you will get less resistance to change.

Popular Schools offering Computer Programming Software Development Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
Platt College
Anaheim

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Software Development Coding
  • Degrees: Certificate

Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.

  • Programs: Computer Programming - Associate, Mobile Application Software Engineering - Bachelor, Computer Science - Bachelor, more...
  • Degrees: Associate, Bachelor
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: Programming, Java, JSP , more...
  • Degrees: Certificate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Computer Science - Software and Mobile Application Development (BS)
  • Degrees: Bachelor

Making the decision to earn your degree and pursue your career goals could be the best decision you ever make. Enroll at ECPI University and you’ll join a collaborative and fostering learning environment, surrounded by faculty and staff who are there to support you through the entire process.

 

  • Programs: Cloud Computing - Bachelor's
  • Degrees: Bachelor

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Systems & Technology: Information Security Studies (MS)
  • Degrees: Master

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor

Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.

  • Programs: Mobile Gaming
  • Degrees: Master
CodingDojo
Burbank, San Jose

Only Coding Dojo teaches five full stacks of the industry’s most in-demand web and mobile development technologies and languages with its onsite flex bootcamp.

  • Programs: Full Stack Web Development
  • Degrees: Coursework

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: Undergraduate Certificate in Web Development
  • Degrees: Certificate
Matching School Ads

Additional Career Stories for Software Engineers For Applications

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Software Engineers For Applications, including:

Back to Top