Job Title: Computer-Aided Design EDA Support
Type of Company: My company makes automated test equipment.
Education: MS, Engineering
Previous Experience: In grad school I was a teaching assistant.
Job Tasks: I support software that company engineers use to make printed circuit board. I deal with questions and bugs with the software that they use. I deal with major bugs that crash programs, but with far more minor problems too. We have many people in the company from different parts of the world and we have to find solutions that work for everyone, not just one group. We deal with installation and usage of programs from major software companies. We also create and support programs developed inside the company to interface with PCB manufacturers, parts suppliers and document control. I receive questions by phone, email and walk-ins. My first priority is to get the user back to work. Then I try to find the cause of the problem which is often a bug or a process problem. I also try to make the programs we have more efficient. As our company downsizes, this becomes more and more important. It is a constant struggle to juggle user questions with projects that will help the user in long run.
Best and Worst Parts of the Job: The best part is getting a tough question/issue and solving the problem. I enjoy being able to isolate a problem in the code and developing a workaround so people can continue their work.
The worst part of the job is dealing with co-workers who do not even try to figure things out or who do not even try beyond a lame first attempt.
Job Tips: Keep an open mind. You do not have to know everything, just know where to look for answers. Be brave enough to try different things, but always keep the back-up or the original before you start changing things.
Also, in a support job it is import to have empathy for the person with the problem, even if it's their own fault. We need to calm the people down and let them know we are working on their problem. Again, one of the biggest factors is to keep and open mind.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.
Push Your Creativity To The Next Level
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
Turn your talents into a career at nationally recognized and accredited Platt College.
You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.
At AIU, the Serious U, you can get started to get ahead.
Earn your Master's in Computer Science online from Syracuse University without relocating or leaving your job. GRE waivers are available for those who qualify.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Software Engineers For Applications, including: