dcsimg

Career Story: Software Support Specialist For A Electronics Test Equipment Company

Software Support Specialist For A Electronics Test Equipment Company

Job Title: Computer-Aided Design EDA Support

Type of Company: My company makes automated test equipment.

Education: MS, Engineering

Previous Experience: In grad school I was a teaching assistant.

Job Tasks: I support software that company engineers use to make printed circuit board. I deal with questions and bugs with the software that they use. I deal with major bugs that crash programs, but with far more minor problems too. We have many people in the company from different parts of the world and we have to find solutions that work for everyone, not just one group. We deal with installation and usage of programs from major software companies. We also create and support programs developed inside the company to interface with PCB manufacturers, parts suppliers and document control. I receive questions by phone, email and walk-ins. My first priority is to get the user back to work. Then I try to find the cause of the problem which is often a bug or a process problem. I also try to make the programs we have more efficient. As our company downsizes, this becomes more and more important. It is a constant struggle to juggle user questions with projects that will help the user in long run.

Best and Worst Parts of the Job: The best part is getting a tough question/issue and solving the problem. I enjoy being able to isolate a problem in the code and developing a workaround so people can continue their work.

The worst part of the job is dealing with co-workers who do not even try to figure things out or who do not even try beyond a lame first attempt.

Job Tips: Keep an open mind. You do not have to know everything, just know where to look for answers. Be brave enough to try different things, but always keep the back-up or the original before you start changing things.

Also, in a support job it is import to have empathy for the person with the problem, even if it's their own fault. We need to calm the people down and let them know we are working on their problem. Again, one of the biggest factors is to keep and open mind.

Popular Schools offering Computer Programming Software Development Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: Programming, PHP , Computer Science , more...
  • Degrees: Certificate

Making the decision to earn your degree and pursue your career goals could be the best decision you ever make. Enroll at ECPI University and you’ll join a collaborative and fostering learning environment, surrounded by faculty and staff who are there to support you through the entire process.

 

  • Programs: Cloud Computing - Bachelor's
  • Degrees: Bachelor
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Computer Science - Software and Mobile Application Development (BS)
  • Degrees: Bachelor

Study online with California University of Pennsylvania.

  • Programs: Computer Information Systems (Bachelor of Science) - Online, Cybersecurity Certificate
  • Degrees: Bachelor, Certificate

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: Bachelor's (BIT) - Software Analysis and Development
  • Degrees: Bachelor

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor

Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.

  • Programs: Mobile Gaming
  • Degrees: Master

You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.

  • Programs: BA/Public Relations and Marketing - Information Systems, BA/Sports and Recreation Management - Information Systems
  • Degrees: Bachelor
CodingDojo
Burbank, San Jose

Only Coding Dojo teaches five full stacks of the industry’s most in-demand web and mobile development technologies and languages with its onsite flex bootcamp.

  • Programs: Full Stack Web Development
  • Degrees: Coursework

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Systems & Technology: Information Security Studies (MS)
  • Degrees: Master
Matching School Ads

Additional Career Stories for Software Engineers For Applications

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Software Engineers For Applications, including:

Back to Top