Job Title: Technical Support Engineer
Type of Company: I work for the software company that produces the industry-leading CAD software and data management software.
Education: BS, Mechanical Engineering, Cornell University
Previous Experience: After serving in the Army, I took an internship in the engineering department at Hunter Industries.
Job Tasks: I help the users of our software when they have problems doing what they want to do. The software is very complex and it can take years to learn. With complexity come bugs; it's inevitable that something will be missed. I also work to reproduce and submit such bugs to our development team for resolution.
Best and Worst Parts of the Job: The best part of the job is that I'm constantly learning. There is so much to pick up! My mind is constantly active, and I'm always solving puzzles.
The worst part is often our customers; sometimes they're just frustrated that they can't do something, and want to call and complain. Sometimes they're completely incompetent -- that's the worst. When they're so lame-brained that they're ignorant of their own ignorance... but because they're paying for the support, I have to take them seriously.
Job Tips: Well, you never ever know where you're going to end up. There's a lot of competition out there for a lot of different things, and the only way to ensure you get somewhere beyond fast food and yard work is to continuously apply yourself in every venture. Do more than the minimum; exceed average! Take pride in the things you apply yourself to. The effort will repay you in the end.
Additional Thoughts: I don't think many people aspire to be technical support folks; I know I certainly didn't. However, it happened; a person has to take the job he's offered when there's no other way to pay the bills. Always keep in mind that this could happen and don't be too proud. Remember that our standards for "a tough life" in America are very, very different from those of people elsewhere.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Push Your Creativity To The Next Level
As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.
Turn your talents into a career at nationally recognized and accredited Platt College.
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
The Secret to Getting Ahead is Getting Started
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
Study online with California University of Pennsylvania.
You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.
At AIU, the Serious U, you can get started to get ahead.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Software Engineers For Applications, including: