dcsimg

Career Story: Software Technical Support Engineer For A CAD Software Company

Software Technical Support Engineer For A CAD Software Company

Job Title: Technical Support Engineer

Type of Company: I work for the software company that produces the industry-leading CAD software and data management software.

Education: BS, Mechanical Engineering, Cornell University

Previous Experience: After serving in the Army, I took an internship in the engineering department at Hunter Industries.

Job Tasks: I help the users of our software when they have problems doing what they want to do. The software is very complex and it can take years to learn. With complexity come bugs; it's inevitable that something will be missed. I also work to reproduce and submit such bugs to our development team for resolution.

Best and Worst Parts of the Job: The best part of the job is that I'm constantly learning. There is so much to pick up! My mind is constantly active, and I'm always solving puzzles.

The worst part is often our customers; sometimes they're just frustrated that they can't do something, and want to call and complain. Sometimes they're completely incompetent -- that's the worst. When they're so lame-brained that they're ignorant of their own ignorance... but because they're paying for the support, I have to take them seriously.

Job Tips: Well, you never ever know where you're going to end up. There's a lot of competition out there for a lot of different things, and the only way to ensure you get somewhere beyond fast food and yard work is to continuously apply yourself in every venture. Do more than the minimum; exceed average! Take pride in the things you apply yourself to. The effort will repay you in the end.

Additional Thoughts: I don't think many people aspire to be technical support folks; I know I certainly didn't. However, it happened; a person has to take the job he's offered when there's no other way to pay the bills. Always keep in mind that this could happen and don't be too proud. Remember that our standards for "a tough life" in America are very, very different from those of people elsewhere.

Popular Schools offering Computer Programming Software Development Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.

  • Programs: Bachelor of Science in Information Technology - Software Application Programming
  • Degrees: Bachelor

Push Your Creativity To The Next Level

  • Programs: Mobile Gaming
  • Degrees: Master

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Systems & Technology: Information Security Studies (MS)
  • Degrees: Master
UEI College
Anaheim, Bakersfield, El Monte, Encino, Fresno, Gardena, Ontario, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Computer Systems Technician (8-Month Diploma Program)
  • Degrees: Diploma
  • Programs: BS - Management Information Systems and Business Analytics
  • Degrees: Bachelor
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: Programming, PHP , Java, more...
  • Degrees: Certificate
Platt College
Anaheim

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Software Development Coding
  • Degrees: Certificate

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: Bachelor's (BIT) - Software Analysis and Development
  • Degrees: Bachelor

Study online with California University of Pennsylvania.

  • Programs: Computer Information Systems (Bachelor of Science) - Online, Cybersecurity Certificate
  • Degrees: Bachelor, Certificate

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Bachelor of Arts in Business Administration/Computer Information Systems, Bachelor of Science in Computer Information Systems
  • Degrees: Bachelor
Matching School Ads

Additional Career Stories for Software Engineers For Applications

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Software Engineers For Applications, including:

Back to Top