Career Story: Technical Consultant For A Software Company

Technical Consultant For A Software Company

Job Title: Technical Consultant

Type of Company: My company makes software for the airline industry. Our software is the technology behind most airline shopping web sites. It looks at all sorts of combinations of flights and fares to get you to your destination conveniently and for the lowest cost.

Education: BS, Computer Science/Music, Union College •• SM, Media Arts and Sciences, MIT

Previous Experience: I worked as a software engineer at MIT and a long series of start-ups. I worked for my current company's engineering department as a contractor for 18 months. When they announced that they were letting all their contractors go, I applied for a full-time job in the customer relations department and got it.

Job Tasks: Our customers are businesses like web sites and airlines. Their clients (the "end users") are people who want to travel by plane. They visit our customers' web sites to shop for cheap and convenient airline tickets. When one of our customers has a question or a problem with our software, they contact the customer relations department at my company. Our software is incredibly complicated, so sometimes it is hard to figure out what is going wrong and how to make it work better.

That's where my team comes in. First we look carefully at the problem. We call this "triaging," just like at a hospital emergency room. Once we understand what's wrong, we either recommend solutions to the customer, or if it is a "bug," we pass the problem along to the engineering department so they can fix it. Another thing we do is to analyze whether the server farms (big rooms full of computers) are big enough to serve our clients' needs. Let's say a client is going to launch a TV ad campaign next month, and they expect lots of new visitors to their web site. We make sure their server array can handle the new traffic.

Best and Worst Parts of the Job: The best part of my job is that I get to work with a lot of nice people. I also get to see up-close all the different ways that our customers use our software, and I hear about what is important to them. Like our software, the airline industry is very complicated behind the scenes, and I like to learn about how it works.

Job Tips: The people on my team come from a lot of different backgrounds. Many of us studied computer science in college, but one of my colleagues is a math whiz, and another is an expert at making transportation systems more efficient, like figuring out how a bus company can run more buses with the same number of drivers. The other part of my job is being good with customers. Almost any job in retail is good training for that. While you are on the job, think about ways of making the business work better and how to keep the customers happy.

Additional Thoughts: I learned a lot about engineering as a kid by always being interested in how things work inside, and by taking things apart. I didn't wait until I got to college to learn about computers and how to program them. I was already writing software when I was in high school. Back then the web didn't exist. Now there are a lot of software projects that you can take part in without being a professional programmer. Google "open source" and SourceForge to find out about projects that you can contribute to as a volunteer.

Popular Schools offering Computer Programming Software Development Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.

  • Programs: Bachelor of Science in Information Technology - Software Application Programming
  • Degrees: Bachelor

Push Your Creativity To The Next Level

  • Programs: Mobile Gaming
  • Degrees: Master

You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.

  • Programs: BA/Public Relations and Marketing - Information Systems, BA/Sports and Recreation Management - Information Systems
  • Degrees: Bachelor
  • Programs: BS - Management Information Systems and Business Analytics
  • Degrees: Bachelor
Platt College

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Software Development Coding
  • Degrees: Certificate

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: Bachelor's (BIT) - Software Analysis and Development
  • Degrees: Bachelor

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Bachelor of Arts in Business Administration/Computer Information Systems, Bachelor of Science in Computer Information Systems
  • Degrees: Bachelor

Earn your Master's in Computer Science online from Syracuse University without relocating or leaving your job. GRE waivers are available for those who qualify.

  • Programs: MS in Computer Science
  • Degrees: Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Computer Science - Software and Mobile Application Development (BS)
  • Degrees: Bachelor

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor
Matching School Ads

Additional Career Stories for Software Engineers For Applications

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Software Engineers For Applications, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104