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Career Story: Bill Collector

Bill Collector

Job Title: Finance Collector

Type of Company: I work for a company that provides anything that needs identification, including lanyards and badge holders and the like.

Education: Cambridge Rindge and Latin high school

Previous Experience: I worked in collections at several previous jobs.

Job Tasks: My primary responsibility is to collect all past-due monies on customers accounts. If a purchase is made, an order gets created and once that order has left our shipping dock, an invoice is sent to the customer. I am in charge of making sure the invoice's are either paid, usually within 30 days, or that a credit card has been charged.

I am also responsible for releasing current orders being placed and checking to see if the customer is up to their payment terms so the order can be released. I contact customers who haven't paid an invoice in full, whether it be due to a freight charge or a sales tax charge that they object to. Once I research the information and the credit is approved, a credit is processed and applied to the short pay of that invoice.

If a customer needs some kind of proof that they received the merchandise in questions, I pull a tracking number and either email it to them or fax them the information with the person who signed for it and on what date.

Best and Worst Parts of the Job: The best part about my job is that it's close to my home and I work with very funny and nice people.

The worst part of my job is that it is being outsourced and the entire finance department is being moved to our corporate office in Milwaukee. This means I will no longer be able to work with the people who I have grown to really like.

Job Tips: The advice I would give to anyone going into a finance or an accounting position is that they should really like balancing accounts. Helping someone figure out what they owe on a purchase that was made more than a year before is a source of a satisfaction to me. It may not be to you. Be patient if things don't work out on the first attempt. Always have a strategy on projects to make it easier to attack when that situation arises.

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