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Career Story: Billing Clerk For An Ambulance Service

Billing Clerk For An Ambulance Service

Job Title: Ambulance Billing

Type of Company: I work for an ambulance billing company that is small and family-owned.

Education: attended, Northern Essex Community College (Haverhill, MA), Merrimack College (North Andover, MA) and Earling College, England ••

Previous Experience: I worked for a CPA while in college and realized that I did not like accounting, so I moved on to sales. From sales I moved to customer service for a large financial company. I am currently in medical billing.

Job Tasks: My primary responsibility is to post payments received by clients to the correct account and make sure that insurance companies pay what they should pay for the incident that occurred. I also make sure that all services that were received are also paid.

I receive payments that are made by Medicare, Medicaid, insurance companies and individuals by reports, from direct deposit or by checks. I then post the checks for payment.

Much of the work is precise and requires attention to detail: following the guidelines and making sure the correct bill goes out and payment is made in a timely manner so that an individual does not go to collections.

A thorough knowledge of what services are available to a patient in the ambulance is imperative. A bill has to be submitted correctly. If it isn't I have to review it and re-submit it with the correct service codes.

Best and Worst Parts of the Job: The best part of the job is that every bill is different and needs to be reviewed. And since I have quotas to meet, it's fast-paced. The least enjoyable part of the job is having to re-process a bill that went out incorrectly. It's time-consuming and tedious and is often an imposition on the patient involved.

Job Tips: Taking psychological classes in order to know how people react to stressful situation is very helpful. It helps with your own emotions when dealing with the trauma that other people have experienced.

Do not take anything a patient says personally and realize that you are dealing with people who are under great stress. Have compassion.

Accounting classes are helpful because they make sure that you understand the billing part that is needed for insurance companies.

Additional Thoughts: I did not

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