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Career Story: Claims Coordinator For An Insurance Company

Claims Coordinator For An Insurance Company

Job Title: Senior Claims Coordinator

Type of Company: My company handles workmen's compensation claims for New York state municipalities.

Education: High School Diploma, and some college

Previous Experience: I took business courses all through high school and some classes in college. I worked for many companies as receptionist, file clerk, clerical staff and secretary.

Job Tasks: My work day starts with entering new claims for injured workers. I do this as we receive claims information via fax or our website. My next task is entering bills to be paid for the claim; we get a minimum of 40 done a day. After that I send out correspondence for the four case analysts I work under: letters, forms requested, rush requests for bills to be paid.

Next are "set-ups" for new injuries. If a provider, claimant or municipality calls to inquire if the claim/injury has been received, there is now a record in our system. (Setting up a claim involves entering the claimant into our database to generate a number for the claim.) I then get a letter of acceptance or denial and mail it out. It put together a folder for injury and distribute it to the Claims Adjuster.

Then there is copying to do if information is requested from a particular file. Sometimes it's a small amount; sometimes it's a very large amount. Some days too I have to cover phones and the switchboard.

We do get breaks. Sometimes I take them, sometimes I don't.

Best and Worst Parts of the Job: The worst part of my job is the copying. Everything else I really like to do.

Job Tips: Take time to stay in school and get a college degree. If you don't, the business world will hold you back. Learn more about computers and programming. Business courses are a must and they will always serve you well in any career that you choose.

Additional Thoughts: There is always room for clerical staff. It is a step up the chain. Leave the door open for opportunities that are available in a bigger company. Schooling will help even in a smaller one. Having a positive attitude is everything. Sometimes it can get discouraging but there will be other opportunities.

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