Job Title: Technical Services Manager
Type of Company: Charitable foundation which raises money to find a cure for type 1 diabetes.
Education: Certificate, Information Technology, Nassau Community College
Previous Experience: I've worked at Manufacturers Hanover Bank, The Home Insurance Company, an auction house and one of the stock exchanges.
Job Tasks: I am in charge of all the computer hardware and software throughout the country as well as being in charge of the Helpdesk. I purchase computers and software when necessary. I send technicians to different locations when things break and the Helpdesk is unable to fix it over the phone or by connecting to their PC via the internet. I evaluate new hardware and new software that may make employees more productive. I am also in charge of employee cell phones, conference calling cards, long distance calling cards, web cams and polycom systems. My group is in charge of moving offices when needed, setting up laptops, projectors and web conferences as needed.
I have many relationships with vendors who I buy hardware and software from as well as ones that I send to locations around the country to fix/troubleshoot issues that a chapter of ours is having. Our day is full of interesting questions and downright stupid questions but that is what keeps us employed. The employees are not expected to be computer geeks, we are. So, let them ask all the nutty questions they want just as long as we can answer them or at least give them an answer they will accept.
Best and Worst Parts of the Job: The best part of my job is being able to help people and work with people daily. The worst part of my job is having to work with people daily. Although people seek our help they also feel they know the answer even though they are looking for you to help them which makes for a difficult situation.
Job Tips: Learn everything new that comes out. Read all the trade papers/magazines etc. that are published and never be closed minded. Always be open to new things. Also remember that regarding the Helpdesk, it is all about "customer service". The customer is always right no matter how wrong he may be. Just make sure you solve the issue and make them think it was their idea.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
Grand Canyon University's online technology programs offer a premier educational experience designed to lead you to a career in science, technology, engineering and math.
The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.
Turn your talents into a career at nationally recognized and accredited Platt College.
At Post University, we believe you shouldn’t have to put your life on hold to further your education.
100% Online & No Standardized Testing
Start the next chapter of your life with an Associate or Bachelor degree from Miller-Motte College Online Division.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.
Change the World with American University
Be a part of something bigger than yourself.
Earn your graduate degree online with Northcentral University.
Founded by the Society of Jesus in 1851, Saint Joseph's University (SJU) has been developing the minds and abilities of men and women in a challenging academic environment steeped in the enriching Jesuit tradition of cura personalis (care of the entire person).
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Computer Systems Managers, including: