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Career Story: Computer Services Manager At A Charitable Foundation

Computer Services Manager At A Charitable Foundation

Job Title: Technical Services Manager

Type of Company: Charitable foundation which raises money to find a cure for type 1 diabetes.

Education: Certificate, Information Technology, Nassau Community College

Previous Experience: I've worked at Manufacturers Hanover Bank, The Home Insurance Company, an auction house and one of the stock exchanges.

Job Tasks: I am in charge of all the computer hardware and software throughout the country as well as being in charge of the Helpdesk. I purchase computers and software when necessary. I send technicians to different locations when things break and the Helpdesk is unable to fix it over the phone or by connecting to their PC via the internet. I evaluate new hardware and new software that may make employees more productive. I am also in charge of employee cell phones, conference calling cards, long distance calling cards, web cams and polycom systems. My group is in charge of moving offices when needed, setting up laptops, projectors and web conferences as needed.

I have many relationships with vendors who I buy hardware and software from as well as ones that I send to locations around the country to fix/troubleshoot issues that a chapter of ours is having. Our day is full of interesting questions and downright stupid questions but that is what keeps us employed. The employees are not expected to be computer geeks, we are. So, let them ask all the nutty questions they want just as long as we can answer them or at least give them an answer they will accept.

Best and Worst Parts of the Job: The best part of my job is being able to help people and work with people daily. The worst part of my job is having to work with people daily. Although people seek our help they also feel they know the answer even though they are looking for you to help them which makes for a difficult situation.

Job Tips: Learn everything new that comes out. Read all the trade papers/magazines etc. that are published and never be closed minded. Always be open to new things. Also remember that regarding the Helpdesk, it is all about "customer service". The customer is always right no matter how wrong he may be. Just make sure you solve the issue and make them think it was their idea.

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