dcsimg

Career Story: Deputy Director Of Information Technology For A Commuter Railroad

Deputy Director Of Information Technology For A Commuter Railroad

Job Title: Deputy Director Of Information Technology For A Commuter Railroad

Type of Company: Public sector commuter rail service in a major metropolitan area

Education: BA, UMass; Diploma, Computer Technology, New York University School of Professional Studies

Previous Experience: IT was a career change for me in my thirties. My earlier jobs in public transit were clerical.

Job Tasks: As deputy director, I am responsible for several areas in the IT Dept. The Assistant Directors in charge of the Help Desk, Desktop Services (hardware and software), Server Administration and Data Networks report to me. Together, we maintain and enhance the computing environment for the railroad. New product evaluations, pilot programs, trouble-shooting and problem resolution are big parts of my day. I meet with other directors to coordinate my activities with theirs and insure the computing needs of railroad operations are being met. I participate in various committees requiring IT input, such as the procurement and development of a new IVR system for giving automated train information by phone. I manage a budget of almost $5m, so I have learned how to use a spreadsheet. I spend a lot of time in meetings discussing a wide variety of company initiatives, and I have gained exposure to the core business of railroading this way. It is very important not to burn out doing only one thing 40 hours a week.

Best and Worst Parts of the Job: Best part: new technology is cool and trains are cool. Providing affordable, efficient public transportation is cool. Being part of a team that does something well is the coolest.

Worst part: bureaucracy, long meetings, discipline/personnel "issues"

Job Tips:
1. Get technical and stay technical.

2. Make sure you like IT before you try to make a career in it.

3. Maintain your personal dignity, but do anything legal and moral that is asked of you (especially when you are starting). The best boss I ever had was one who we all knew would clean the toilets with us if they needed to be cleaned.

4. Be very fluent in the basics: word processing, spreadsheets and databases.

5. Learn a programming language and build a small system, even if you are not going to be a programmer as a career. Similarly, know the operating system level environment that you work in and network a couple of computers, even if you are going to sit in a cube and write code all day.

Additional Thoughts: Learn where to find the answers and use those resources, don't waste time memorizing stuff. Listen and observe, say less.

Popular Schools offering Information Technology Administration Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.

  • Programs: Doctor of Management – Technology Management (Executive Format), Doctor of Management - Project Management (Executive Format), Master of Science in Management - Project Management, more...
  • Degrees: Doctorate, Master, Bachelor
  • Programs: BS - Management Information Systems and Business Analytics, Master - Information Technology Management, BS - Project Management, more...
  • Degrees: Bachelor, Master, Certificate

As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Technology (BS), Information Systems & Technology: Information Security Studies (MS)
  • Degrees: Bachelor, Master
UEI College
Anaheim, Bakersfield, El Monte, Encino, Fresno, Gardena, Ontario, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Computer Systems Technician (8-Month Diploma Program)
  • Degrees: Diploma

Push Your Creativity To The Next Level

  • Programs: Web Design and Development, Bachelor of Science (Online)
  • Degrees: Bachelor

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Mini MBA Certificate/Information Technology Management, Master of Science in Information Technology /Database Administration, Master of Science in Information Technology /Enterprise Resource Planning, more...
  • Degrees: Certificate, Master

Syracuse University’s School of Information Studies offers an online MS in Information Management preparing students to design and manage mission-critical information technologies within organizations.

  • Programs: MS in Information Management
  • Degrees: Master

The Secret to Getting Ahead is Getting Started

  • Programs:
  • Degrees:

Become the leader you know you can be. The Forbes School of Business & TechnologyÒat Ashford University

  • Programs: MA Organizational Management - Project Management, BA Public Relations and Marketing - Project Management, BA Sports and Recreation Management - Project Management, more...
  • Degrees: Master, Bachelor
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: CompTIA IT Project+ , PMP, Project Management, more...
  • Degrees: Certificate
Matching School Ads

Additional Career Stories for Computer Systems Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Computer Systems Managers, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104