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Career Story: Director Of IT Services At A College

Director Of IT Services At A College

Job Title: College Director

Type of Company: A college.

Education: BS, Rensselaer Institute of Technology •• MBA, Union College

Previous Experience: I worked as a clothing buyer in New York City while I was in college and for two years afterward. But after working as a sales rep for a year, I ended up managing the computer department at Cornell for 3 years (great job), and twenty-one years later I am still in the information technology field.

Job Tasks: My current job has two primary functions:

I manage the computer systems for the largest administrative department on campus: database access, usage, training and end-user application use, everything from "My monitor won't turn on" to "I need to write a report of alumni who live in Egypt and majored in English."

I oversee all the money that comes to the colleges from sources other than tuition, making sure that we comply with all IRS guidelines, and report to other pertinent agencies. I serve as the primary liaison between University Advancement and Information Technology Services. I prioritize project requests, monitor software and hardware inventory for the development office and assist other advancement offices with their technology needs as requested.

I also oversee all database purchases, upgrades and changes -- so, basically, database management, including enhancement of the existing database. Training users is a great part of the this job and I have a good team to help me.

Best and Worst Parts of the Job: Training users is a great part of the this job. I get to meet with so many people and my team and I tailor our training sessions to the needs of the user. With web-based training sessions the users have remedial help at their fingertips and personal follow-up from someone on my team.

The financial side of my job releases the particular and specific side of my personality and the need to have things be perfect and reconciled that doesn't happen with computers all the time and certainly provides a break from working with people.

Job Tips: If you're smart you can learn the computer side of the job, and the financial side isn't all that difficult... with the right education and training. Three things are key:


1. Be a booster for the institution's mission and be a part of achieving that mission.

2. Don't be a pushover, but be flexible when you can.

3. Always do something when asked that improves the job of the person who asked.

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