dcsimg

Career Story: Information Technology Field Support Manager

Information Technology Field Support Manager

Job Title: Regional Manager, Field IT Support

Type of Company: My company is in healthcare testing and research.

Education: I did not complete college. Attended UMass for a year and Harvard for a year.

Previous Experience: I've worked in various positions within the IT Field since 1985.

Job Tasks: I'm a regional manager of field IT support, with staff that report to me from Cambridge, MA, Baltimore, MD, and Philadelphia, PA. My team supports about 3500 users in areas as diverse as laboratory instrument interfacing, desktop/laptop deployment and support, PBX (phone system) moves/add/changes, voicemail systems, call management, imaging systems, external vendor desktop support and toll-free call routing, and we have other IT projects that require our assistance.

My day is typically spent on conference calls, responding to inquiries, providing statuses, checking on new issues in a ticketing system, addressing new requests, and managing my 100-150 emails that come in daily.

Best and Worst Parts of the Job: the best part of my job: I love interacting with my team and working to complete projects. As a manager from afar, I get to work from home a lot too.

The worst? Being a manager from afar makes it difficult to keep track of those members on my team I can't see and have personal contact with.

Job Tips:
1.) Writing and communication skills are needed to do this kind of work, as effectively communicating is a big part of my job.

2.) Know your IT fundamentals. Take a lot of basic computer classes. My position calls for a broad knowledge of many different IT areas. I'm more like a jack-of-all-trades, and this has afforded me the opportunities to work on many cross functional teams.

Additional Thoughts: At this level you need to be responsive, accountable, not afraid to ask questions, attentive to detail, and communicate effectively. I find that my "customers" appreciate timely updates and routine communication. I also routinely find that no one sends "minutes" out to recap what was discussed during "meetings" that took place, impromptu, in hallways, etc. I'm always careful to send a "this is what we discussed" email so as to leave no doubt on what was requested, decided upon, left out, and other details.

Popular Schools offering Information Technology Administration Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
The Art Institutes system of schools
North Hollywood, Sacramento, San Bernardino, San Diego, San Francisco, Santa Ana

With an education from an Art Institutes school, imagine what you could create.

  • Programs: Software Development for Creative Technologies (Bachelor of Science)
  • Degrees: Bachelor

Push Your Creativity To The Next Level

  • Programs:
  • Degrees:
Platt College
Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Information Technology Associate's Degree, Web Development Programming Diploma Program
  • Degrees: Associate, Certificate

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor
UEI College
Bakersfield, El Monte, Encino, Gardena, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Computer Systems Technician (10-Month Diploma Program)
  • Degrees: Diploma

Since 1977, Keiser University has provided quality student-centered, career-focused education.

  • Programs: Associate of Science in Information Technology
  • Degrees: Associate

Earn your graduate degree online with Northcentral University.

  • Programs: MS Organizational Leadership - Project Management
  • Degrees: Master
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: PMP, Project Management, CompTIA IT Project+ , more...
  • Degrees: Certificate

Founded by the Society of Jesus in 1851, Saint Joseph's University (SJU) has been developing the minds and abilities of men and women in a challenging academic environment steeped in the enriching Jesuit tradition of cura personalis (care of the entire person).

  • Programs: Instructional Technology Specialist Certification
  • Degrees: Certificate

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Information Technology (BS) (Online)
  • Degrees: Bachelor
Matching School Ads

Additional Career Stories for Computer Systems Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Computer Systems Managers, including:

Back to Top