Job Title: IT-Production Support Analyst
Type of Company: My company puts together real estate investment packages out of low-income housing. They buy properties, create limited partnerships and manage both the properties and the funds that those properties are part of.
Education: BA, UMass-Amherst School of Management
Previous Experience: I have been working at the same company for 14 years. I started in customer support, moved to a management job in the operations department and eventually segued into the IT department, where I have worked for the past seven years.
Job Tasks: My principal responsibility is to ensure that all the applications my company uses are up and running every day. If an application generates errors, it's my job to troubleshoot the problem and determine how to fix it. Since errors are frequently user-generated, I also do software training, showing people how to use our applications correctly. Though others create the software enhancements we adopt from time to time, it's my job to test them and to roll them out.
Best and Worst Parts of the Job: The best part of my job is the constant influx of new or upgraded software applications and, as a consequence, I rarely get bored with what I do.
The worst part of my job is that sometimes there are no definite answers as to why things don't work. This can be frustrating and I will often resort to the internet and to others' experiences to find a possible fix. Fixing things and making them work is very gratifying to me.
1.) Learn from others with more experience. Most of my training was "on the job". 2.) Challenge yourself. Offer to take on tasks that you're not all that comfortable doing. This will force you to scramble and to 'think outside the box'. You'll surprise yourself with what you can do. 3.) Take work-related classes. I get much more out of a class when I can apply my experience to it.
Additional Thoughts: Be willing and prepared to learn from others. Everyone has a different approach to a problem and there is often more than one way of doing things.
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