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Career Story: Information Technology Manager At An Investment Company

Information Technology Manager At An Investment Company

Job Title: IT-Production Support Analyst

Type of Company: My company puts together real estate investment packages out of low-income housing. They buy properties, create limited partnerships and manage both the properties and the funds that those properties are part of.

Education: BA, UMass-Amherst School of Management

Previous Experience: I have been working at the same company for 14 years. I started in customer support, moved to a management job in the operations department and eventually segued into the IT department, where I have worked for the past seven years.

Job Tasks: My principal responsibility is to ensure that all the applications my company uses are up and running every day. If an application generates errors, it's my job to troubleshoot the problem and determine how to fix it. Since errors are frequently user-generated, I also do software training, showing people how to use our applications correctly. Though others create the software enhancements we adopt from time to time, it's my job to test them and to roll them out.

Best and Worst Parts of the Job: The best part of my job is the constant influx of new or upgraded software applications and, as a consequence, I rarely get bored with what I do.

The worst part of my job is that sometimes there are no definite answers as to why things don't work. This can be frustrating and I will often resort to the internet and to others' experiences to find a possible fix. Fixing things and making them work is very gratifying to me.

Job Tips:
1.) Learn from others with more experience. Most of my training was "on the job". 2.) Challenge yourself. Offer to take on tasks that you're not all that comfortable doing. This will force you to scramble and to 'think outside the box'. You'll surprise yourself with what you can do. 3.) Take work-related classes. I get much more out of a class when I can apply my experience to it.

Additional Thoughts: Be willing and prepared to learn from others. Everyone has a different approach to a problem and there is often more than one way of doing things.

Popular Schools offering Information Technology Administration Management Programs

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As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Systems & Technology: Information Security Studies (MS), Information Technology (BS)
  • Degrees: Master, Bachelor

Push Your Creativity To The Next Level

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Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) recently received state approval to enroll students with little to no prior college experience. To help ensure student success, the university has created a program especially for these students who plan on starting their college experience for the first time with us.

  • Programs: BS - Management Information Systems and Business Analytics, Master - Information Technology Management, BS - Project Management, more...
  • Degrees: Bachelor, Master, Certificate

Grantham University's 100% accredited online degrees are convenient, portable and designed so you can fit education into your life instead of arranging life around your education.

  • Programs: Master of Science in Information Management Technology, Master of Science in Information Management - Project Management, Master of Science in Information Technology
  • Degrees: Master
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Information Technology Associate's Degree, Software Development Coding
  • Degrees: Associate, Certificate
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: CompTIA IT Project+ , PMP, Project Management, more...
  • Degrees: Certificate
UEI College
Gardena, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Computer Systems Technician (10-Month Diploma Program)
  • Degrees: Diploma

Earn your graduate degree online with Northcentral University.

  • Programs: MS Organizational Leadership - Project Management
  • Degrees: Master
California College San Diego
National City, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor

Our objective is to prepare you for a life-long, successful career in Media Arts, Business or Information Technology. Our goal is to provide you with the best possible foundation that will serve you in your first job as well as throughout your career.

  • Programs: Bachelor of Science Degree in Information Technology with a concentration in Information Security, Bachelor of Science Degree in Information Technology with a concentration in Computer Information Technology
  • Degrees: Bachelor
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