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Career Story: Information Technology Manager At An Investment Company

Information Technology Manager At An Investment Company

Job Title: IT-Production Support Analyst

Type of Company: My company puts together real estate investment packages out of low-income housing. They buy properties, create limited partnerships and manage both the properties and the funds that those properties are part of.

Education: BA, UMass-Amherst School of Management

Previous Experience: I have been working at the same company for 14 years. I started in customer support, moved to a management job in the operations department and eventually segued into the IT department, where I have worked for the past seven years.

Job Tasks: My principal responsibility is to ensure that all the applications my company uses are up and running every day. If an application generates errors, it's my job to troubleshoot the problem and determine how to fix it. Since errors are frequently user-generated, I also do software training, showing people how to use our applications correctly. Though others create the software enhancements we adopt from time to time, it's my job to test them and to roll them out.

Best and Worst Parts of the Job: The best part of my job is the constant influx of new or upgraded software applications and, as a consequence, I rarely get bored with what I do.

The worst part of my job is that sometimes there are no definite answers as to why things don't work. This can be frustrating and I will often resort to the internet and to others' experiences to find a possible fix. Fixing things and making them work is very gratifying to me.

Job Tips:
1.) Learn from others with more experience. Most of my training was "on the job". 2.) Challenge yourself. Offer to take on tasks that you're not all that comfortable doing. This will force you to scramble and to 'think outside the box'. You'll surprise yourself with what you can do. 3.) Take work-related classes. I get much more out of a class when I can apply my experience to it.

Additional Thoughts: Be willing and prepared to learn from others. Everyone has a different approach to a problem and there is often more than one way of doing things.

Popular Schools offering Information Technology Administration Management Programs

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Turn your love of technology into a career in a high-demand, fast-growing field! Earn a tech-focused degree from GCU.

  • Programs: M.B.A. with an Emphasis in Project Management, B.S. in Business Information Systems, B.S. in Applied Business Information Systems, more...
  • Degrees: Master, Bachelor

At Post University, we believe you shouldn’t have to put your life on hold to further your education.

  • Programs: B.S. in Management / Computer Information Systems, B.S. in Computer Information Systems
  • Degrees: Bachelor
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Computer Programming (AAS)
  • Degrees: Associate

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

  • Programs: Master - Information Technology Management, Master in Project Management, Undergraduate Certificate - Project Management, more...
  • Degrees: Master, Certificate, Bachelor

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Project Management, BA Business Information Systems
  • Degrees: Bachelor

Regent University prepares students with the knowledge to excel and the faith to live with purpose.

  • Programs: Associate of Arts in Information Systems Technology, Bachelor of Science in Information Systems Technology, Bachelor of Science in Information Systems Technology - General, more...
  • Degrees: Associate, Bachelor
Platt College
Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Information Technology Associate's Degree, Web Development Programming Diploma Program
  • Degrees: Associate, Certificate

Start the next chapter of your life with an Associate or Bachelor degree from Miller-Motte College Online Division.

  • Programs: IT Support Specialist - Associate of Applied Science
  • Degrees: Associate

Earn your graduate degree online with Northcentral University.

  • Programs: MS Organizational Leadership - Project Management
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Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.

  • Programs: Web Design and Development, Bachelor of Science (Online)
  • Degrees: Bachelor
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