dcsimg

Career Story: It Department Manager At An Insurance Company

It Department Manager At An Insurance Company

Job Title: IT Manager

Type of Company: I work for a long-term care insurance company, managing its IT department.

Education: BA, Music, Berklee College of Music •• AA, Accounting, Newbury College •• MCSE certificate, Clark University

Previous Experience: I have a technical background and a love of computers.

Job Tasks: I monitor all of our servers on a daily basis . I monitor and maintain all of our security systems on a daily basis. I install new software and fix software problems . I fix hardware problems with the servers, routers, firewalls, and user's computers . I order computer supplies like computers, software, networking equipment and monitor our phone systems and our T1 data lines to be sure they are always working . I instruct our users on how better to use their computers. I mentor my staff of 3 users and oversee the IT needs of 5 sites. I make network upgrade suggestions, as well as server and software upgrade suggestions. I regularly meet with executives to discuss issues, plans, and accomplishments.

Best and Worst Parts of the Job: The best part of my job is solving hard problems that have stumped everyone else. Many of the problems I work on have already been worked on by other IT people. There is a great satisfaction in fixing something no one else could.

The worst part of my job is paperwork!

Job Tips:
1.Focus on a certain branch of IT that is currently "hot": security, imaging, or SAS70 compliance, for example.

2. Look for a mentor and shadow him or her. Watch what they do and learn from them. Take notes. Ask questions.

3. Find old computers at yard sales and tear them down and try to repair or rebuild them.

Additional Thoughts: There will always be a need for IT employees. Computers will never go away. Remember that the users and managers are your "customers". Treat them like you would a customer walking into your store. Without them you wouldn't have a job. Problem-solving and troubleshooting were skills that I worked hard on from day 1 and they are still the number one attributes that employers look for in a candidate. People skills and customer service skills are important in an IT career. IT employees get to know everyone in every department so it's important to always keep customer service in the forefront of your mind. Some of your user's could very well be your boss some day!

Popular Schools offering Information Technology Administration Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

Turn your love of technology into a career in a high-demand, fast-growing field! Earn a tech-focused degree from GCU.

  • Programs: M.B.A. with an Emphasis in Project Management, B.S. in Business Information Systems, B.S. in Applied Business Information Systems, more...
  • Degrees: Master, Bachelor

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

  • Programs: Master - Information Technology Management, Master in Project Management, Undergraduate Certificate - Project Management, more...
  • Degrees: Master, Certificate, Bachelor

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Project Management, BA Business Information Systems
  • Degrees: Bachelor
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Computer Programming (AAS)
  • Degrees: Associate

Regent University

  • Programs: Bachelor of Science in Information Systems Technology - General, Bachelor of Science in Professional Studies - Information Systems Technology, Bachelor of Science in Information Systems Technology, more...
  • Degrees: Bachelor, Associate

At Post University, we believe you shouldn’t have to put your life on hold to further your education.

  • Programs: B.S. in Management / Computer Information Systems, B.S. in Computer Information Systems
  • Degrees: Bachelor

Change the World with American University

Be a part of something bigger than yourself.

  • Programs: Graduate Certificate in Project Monitoring and Evaluation
  • Degrees: Certificate

Start the next chapter of your life with an Associate or Bachelor degree from Miller-Motte College Online Division.

  • Programs: IT Support Specialist - Associate of Applied Science
  • Degrees: Associate

Founded by the Society of Jesus in 1851, Saint Joseph's University (SJU) has been developing the minds and abilities of men and women in a challenging academic environment steeped in the enriching Jesuit tradition of cura personalis (care of the entire person).

  • Programs: Instructional Technology Specialist Certification
  • Degrees: Certificate

Earn your graduate degree online with Northcentral University.

  • Programs: MS Organizational Leadership - Project Management
  • Degrees: Master
Matching School Ads

Additional Career Stories for Computer Systems Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Computer Systems Managers, including:

Back to Top