Job Title: Director Of A Small Technology Business
Type of Company: I work for a small but expanding media company which produces web sites for medium-to-large American companies. The company is based in South Carolina with a large group of employees in San Jose, Costa Rica.
Education: BS, Management, Troy University (Troy, Alabama) MS, Systems Management, University of Southern California Certified Six Sigma Black Belt, American Society For Quality PMP Certification, Project Management Institute
Previous Experience: I began my career as an officer in the Army, but since my discharge I have worked for technology companies, a not-for-profit education products company, a Fortune 500 professional services company where I was Director of Program Management and as Director of Professional Services for a Tier I financial software company.
Job Tasks: I am currently responsible for working with the sales department of my company to transition customers from sales to production. Once a salesman has sold our services to a client, I work with the client to fine-tune the work that they want us to do and then assemble a work group to do it. This can involve hiring people (in some cases), assigning people from other departments, training people and it invariably involves finding space for the team to work and equipping them with computers and phones. I then come up with work schedules and work assignments to make the job go as smoothly as possible. I continue to monitor our progress and, if need be, to resolve any problems that arise. This can include making sure that we are doing just the work that the client wants done, holding work to a quality standard that the client has specified, making sure we have enough people to do the work on time, and making sure the client pays us promptly. Sometimes this requires me to coordinate with our sales team, our accounting group, our HR team, and our company executives. The work also requires me to work with the equivalent groups in the client's company to resolve problems.
Best and Worst Parts of the Job: The best part of the job is working with new technologies on new projects. Each project is different and each client is different. The variety of client, project type, and technology means that I'm always working on something new and interesting.
The worst part of the job is moving on to another client and another project after you have established good relationships with the team and client you are currently working with. Many times you don't have a chance to see the results of the project or renew the relationships you established while completing it.
Job Tips: The first and most important thing is to be honest. Be honest with your employer, be honest with your client, and be honest with those who work with you.
Commit to whatever it takes to get the job done right, on time, and within the budget.
Practice continuous improvement based on a plan. Continually improve your education, your skills and your experience with an eye to being the best in the business.
Additional Thoughts: The job requires a broad base of experience rather than deep experience in one area. The person who's best at it needs to have some business experience, some project management experience, some technology experience, and some process development and improvement experience.
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