Job Title: Service Supervisor
Type of Company: My company provides service to overhead crane systems, and new equipment for material handling.
Education: AS, Business Administration
Previous Experience: I was a crane service technician and installer for eight years, then moved to a supervisory role a couple of years ago.
Job Tasks: Organizer of all service jobs within my branch. Order parts for jobs. Dispatch technicians on jobs throughout the week. Schedule work with the customer. Quote crane repairs and modifications to the customer. Project manage jobs over $25,000. Train technicians on safety and ensure technicians are working safely on the job. Work in the field on jobs when needed. Invoice all jobs within the branch. Help administrator with customers that have not paid their bill after 90 days.
A routine day would consist of coming in around 7am and making sure all technicians have their paperwork for the day and know where they are going. Re-route technicians if any customers call with emergencies. Once all technicians are dispatched order any parts that may need to be ordered. Then you want to make sure the technicians are all scheduled for the week. You would then call customers to fill in the days that are not currently scheduled. Once this is complete you would begin quoting any jobs that you are currently working on. While performing these duties you will also need to answer calls that will be relayed to you from the administrator. These could consist of calls from technicians with technical questions, or customers calling for quotes, or checking the status of their order, or even disputing their bill. These all need to be handled in a timely manner throughout the day.
Best and Worst Parts of the Job: The best parts of the job are when the jobs you are managing finish under budget. It is also great when a purchase order comes in on a job that you spent a lot of time on quoting.
Some of the bad points are dealing with customers who have not paid their bills. Another thing that isn't much fun is dealing with angry customers who may be mad for any one of several reasons (waiting on parts, or delay on installation, or arguing a bill to name a few).
Job Tips: Become a crane technician first. You really need to understand what the technicians go through every day to appreciate your job and theirs. This will help you more in dealing with the technicians and they will respect you more as well.
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