dcsimg

Career Story: Central Registration Representative In A Hospital

Central Registration Representative In A Hospital

Job Title: Central Registration

Education: BA in Sociology, North Adams State College

Previous Experience: I worked as an Activity Assistant for a nursing home, then I got a job as an Activity Director for another nursing home. I knew I wanted to continue to work with people in a health care setting,but I also wanted to start a family. This was a perfect choice

Job Tasks: I work for a hospital located in Massachusetts. My day is varied as I work in a 365 day 24/7 job in the hospital. I usually start my day early working in the surgical center checking in patients for their surgery. We make sure everything is correct with regard to name, date of birth, and insurance before we put a band on their wrists for their procedures.

We are also there for their families, assisting them as needed throughout the day. I then sometimes move either to the Breast Center or Maternity ward depending on the needs of our department. If it is Maternity, we are checking in patients who come in for tests, evaluations or inductions. We make sure all their information is correct and have them fill our paperwork for their babies as well before we bring them to see the nurses. It can be exciting if you have a patient who is ready to deliver!

If I am in Womens Imaging, I am checking in patients for mammograms, ultrasounds and bone densities. Most of these are elective, but we do have those who are urgent and need our help ASAP.

Although many think our job just involves computers and info, we are part of the overall team for patients from the minute they walk in the door till they happen to leave - the importance of entering correct information about the patient and what they are having done is imperative to their positive experience at our hospital and the great care they receive. We work with other departments to coordinate their care so that patients receive what is best for them.

Best and Worst Parts of the Job: Best part of my job is the interaction with the patients we serve. I have met so many wonderful people who actually will come in to visit me when they have another appoitment in the hospital. It's nice to be part of a team who provides care for patients to help them live better.

The worst part of my job is that we have to work on a holiday rotation because the hospital operates around the clock. The hospital never closes so sometimes that makes it tough on your own family.

Job Tips:
1. Type,type type--we needed to pass a tying test to qualify for my job, so practice, practice, practice.

2. I always try to put myself in the shoes of the patient I am registering, feeling the nerves, etc. Be considerate and give as much info as your job allows. Give help as necessary

3. I am sure it benefitted me having taken sociology classes in college--understanding people and the way they tick--not everyone is happy to come to the hospital and some often do not get the news they wanted.

Additional Thoughts: Be open to what the hospital has available. I feel honored to work in a place that I believe in, the goals of the institution and where it is going. If we can all remember that when we need to come here, what we expect should help us to give that in return.

Popular Schools offering Customer Service Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration (BS), Business Administration - Property Management (BS)
  • Degrees: Bachelor

For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.

  • Programs: Bachelor of Arts in Business Administration
  • Degrees: Bachelor

University of Valley Forge was founded in 1939 and is part of an international network of Assemblies of God colleges and universities.

  • Programs: BS in Business Administration
  • Degrees: Bachelor
  • Programs: Online Master of Business Administration
  • Degrees: Master

Iowa Wesleyan University is a transformational learning community whose passion is to educate, empower and inspire students to lead meaningful lives and careers.

  • Programs: Bachelor of Science in Business Administration
  • Degrees: Bachelor

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: CERT: Business Administration, AA in Business
  • Degrees: Certificate, Associate

Earn your graduate degree online with Northcentral University.

  • Programs: MBA - Building Creativity, Post-Master's Certificate in Business Administration - General Business, Management - PhD in Bus. Admin., more...
  • Degrees: Master, Certificate, Doctorate, Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

Study online with University of Maryland at College Park.

  • Programs: MBA - General
  • Degrees: Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including: