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Career Story: Central Registration Representative In A Hospital

Central Registration Representative In A Hospital

Job Title: Central Registration

Education: BA in Sociology, North Adams State College

Previous Experience: I worked as an Activity Assistant for a nursing home, then I got a job as an Activity Director for another nursing home. I knew I wanted to continue to work with people in a health care setting,but I also wanted to start a family. This was a perfect choice

Job Tasks: I work for a hospital located in Massachusetts. My day is varied as I work in a 365 day 24/7 job in the hospital. I usually start my day early working in the surgical center checking in patients for their surgery. We make sure everything is correct with regard to name, date of birth, and insurance before we put a band on their wrists for their procedures.

We are also there for their families, assisting them as needed throughout the day. I then sometimes move either to the Breast Center or Maternity ward depending on the needs of our department. If it is Maternity, we are checking in patients who come in for tests, evaluations or inductions. We make sure all their information is correct and have them fill our paperwork for their babies as well before we bring them to see the nurses. It can be exciting if you have a patient who is ready to deliver!

If I am in Womens Imaging, I am checking in patients for mammograms, ultrasounds and bone densities. Most of these are elective, but we do have those who are urgent and need our help ASAP.

Although many think our job just involves computers and info, we are part of the overall team for patients from the minute they walk in the door till they happen to leave - the importance of entering correct information about the patient and what they are having done is imperative to their positive experience at our hospital and the great care they receive. We work with other departments to coordinate their care so that patients receive what is best for them.

Best and Worst Parts of the Job: Best part of my job is the interaction with the patients we serve. I have met so many wonderful people who actually will come in to visit me when they have another appoitment in the hospital. It's nice to be part of a team who provides care for patients to help them live better.

The worst part of my job is that we have to work on a holiday rotation because the hospital operates around the clock. The hospital never closes so sometimes that makes it tough on your own family.

Job Tips:
1. Type,type type--we needed to pass a tying test to qualify for my job, so practice, practice, practice.

2. I always try to put myself in the shoes of the patient I am registering, feeling the nerves, etc. Be considerate and give as much info as your job allows. Give help as necessary

3. I am sure it benefitted me having taken sociology classes in college--understanding people and the way they tick--not everyone is happy to come to the hospital and some often do not get the news they wanted.

Additional Thoughts: Be open to what the hospital has available. I feel honored to work in a place that I believe in, the goals of the institution and where it is going. If we can all remember that when we need to come here, what we expect should help us to give that in return.

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