Job Title: Claims Representative
Type of Company: The Federal government.
Education: high school diploma
Previous Experience: This is the only job I've ever had.
Job Tasks: I am a claims representative for the Social Security Administration and have been for 29 years. I take and process retirement and disability claims. I do a lot of work on the computer, answer phones, work at the reception desk, process claims for Social Security cards and process a lot of post-entitlement work. I have been with the government since I was 18 years old. Most people coming into the job I have now are fresh out of college. The job requires approximately 3-4 months of training once you land it. However, I have attained the position that I have now due to time and experience. My job is not for everyone. It is sometimes very tedious and boring. It is very stressful to deal with a lot of the people who come into the office. We deal a lot with mentally and physically disabled people, the homeless and elderly, and people who have just lost a spouse.
Best and Worst Parts of the Job: The worst part is my boss. He is about 15 years younger than I am and not the nicest person in the world. I have had numerous managers over the years and have never had any problems, so I guess it just depends on who is running the show.
The best part of the job is the satisfaction you get knowing you really helped someone in need. There is a lot of pride in the work I do and in knowing that you can really make a difference in someone's life and financial stability.
Job Tips: Working for the Federal government is a tricky career. There is not a lot of room for advancement and once you attain your top level, you do not ever get any raises. You kinda max out on your pay scale. This is not what it is like in the private sector where there is usually always a raise. We do not get bonuses either. The best part is, though, you are very rarely laid off and in this economy that's a very good thing.
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