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Career Story: Client Care Specialist For A Pest Control Company

Client Care Specialist For A Pest Control Company

Job Title: Client Care Professional

Type of Company: I work for a pest control company.

Education: student, Accounting, Kaplan University (BA program)

Previous Experience: I have done customer service since I started working.

Job Tasks: I work in an office where I'm responsible for answering phones, scheduling service and booking new clients. I schedule appointments for our exterminator to go out and take care of our clients' pest concerns. I am very busy all day long. I work 7AM-4PM and I don't stop very often. My job can be challenging at times as I need to make sure that the service professionals have work to do the next day and that the areas they are visiting are adjacent to one another. I had to take a pest management course to learn the habits of a lot of different pests and insects. I pull all of the reports daily, I answer the phones, do the petty cash drawer, print off schedules. But the real focus of my job is delivering customer service to our clients. I have to ensure that when I get off the phone with them, they're 100% satisfied.

I have been with the company I work for just about three years now and I really enjoy it. I have to report to my managers every time there is a conflict with a client or a service professional. My job is very fast-paced and there is always something to do.

Best and Worst Parts of the Job: The best part of my job would be that I have the resources to help me if I ever have a pest issue. I have gained a good working knowledge of a number of pests and insects and know their habits.

The worst part of the job is having to help clients who come into the office. I had an experience where someone came in to my office and they left behind a bug that was crawling on my desk.

Job Tips: I would tell people who are inquiring about this position that they need to be ready to work, since there is rarely any down time. You need to be able to understand terminology, insect habits, and be able to answer clients' questions. You will also have a lot of training. If you are dedicated, though, you will be successful.

Additional Thoughts: Put your mind to it and you can do anything. I am a classy girl and I work for a bug company. I make great money and would not change my job.

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