Job Title: Collections Representative
Education: Associates in Applied Sciences, Trident Technical College
Previous Experience: I worked as a collections representative for a cemetery.
Job Tasks: I work for a health care system. I am the collections representative for all self-pay patients and for unpaid co-insurance, deductibles, and co-pays.
I review all self-pay accounts, to determine if they have insurance that was not provided at the time the services were rendered. If they have insurance, I give that information to the billing department to be filed.
If they do not have insurance, and it has been 30 days from the time of service, I turn the account over to our internal collections agency. After they have had the account for a certain period of time, they return the account to me to determine further action. The accounts that have not been able to be collected are sent to a first placement collections agency. Once they have the account for a period of time, it is sent back to me for review.
If there has still has been no activity, the account is placed with a second placement agency. If for a period of time, it is still uncollectable, it is returned to me and I review it for terms associated with sending it to the Department of Revenue for State income tax return garnishment. Certain criteria have to be met in order to garnish someone's state income taxes.
I also handle all probate and workers compensation claims. I review them to ensure they have what they need and make sure they are handled correctly. I also handle all phone calls related to the debt program for the state income tax garnishment program.
Best and Worst Parts of the Job: The best part of my job is my co-workers. We all have a great working relationship and are able to get along famously. The worst part about my job is having to send elderly people to the Department of Revenue because I know that they can't afford they payments, but there pride gets in the way of applying for financial assistance with the hospital. You can only help those who want to help themselves.
Job Tips: Anyone looking to start a career in collections must do the following:
1. You must not let anything get to you...people are going to say mean things, but just remember, they are just mad because they don't want to pay the bill. It is nothing personal.
2. You also have to be a great listener. You are the one deciding where these accounts go, so if you are not listening to a person's situation, you may put someone into collections that doesn't belong there.
3. You also have to be very organized and very detail oriented. If not, you will miss an insurance that needs to be filed and the time may run out to file if you overlook it!
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
Pursue your education at Ohio Christian University.
Earn your graduate degree online with Northcentral University.
Making the decision to earn your degree and pursue your career goals could be the best decision you ever make. Enroll at ECPI University and you’ll join a collaborative and fostering learning environment, surrounded by faculty and staff who are there to support you through the entire process.
Grantham University's 100% accredited online degrees are convenient, portable and designed so you can fit education into your life instead of arranging life around your education.
San Joaquin Valley College - A Private Junior College.
Our objective is to prepare you for a life-long, successful career in Media Arts, Business or Information Technology. Our goal is to provide you with the best possible foundation that will serve you in your first job as well as throughout your career.
The Secret to Getting Ahead is Getting Started
What They’re Known For
Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Customer Service Representatives, including: