dcsimg

Career Story: Customer Service Rep At A Car Dealership

Customer Service Rep At A Car Dealership

Job Title: Customer Service Rep.

Type of Company: A car dealership

Education: BA, George Mason University

Previous Experience: I worked at an auto repair shop.

Job Tasks: I begin each day, going to my computer and logging on. We are required to punch in and out (when we leave for the day) on a time clock using our computer. When customers come in I greet them and address their concerns with their vehicles. I type the customer's name, address, phone number and car information into the computer and the problems and/or the service the customer wants done. I print out a work order to give to the technician so he knows what the customer wants. When the technician has checked the car, he gives me the information and I prepare a job estimate. I contact the customer and ask for his/her approval to complete the work. If the car is under warranty, I get permission from the warranty company.

I schedule and dispatch all work orders to nine technicians . I advise customers of necessary repairs. I prepare job estimates and customers' bills . I prepare purchase orders if we pay for the customer to rent a car or hire an outside repair facility to complete the work. I arrange car rentals and sublet labor . I generate business and sales by calling previous customers and making recommendations or reminding them when service is due . I handle correspondence over the Internet and phone such as making appointments and answering questions.

Best and Worst Parts of the Job: The best part of the job is getting to work directly with the public. I enjoy helping people.

The worst part is I work where we have no heat or air conditioning and it gets very cold in the winter. This past January was almost unbearable.

Job Tips: The customer is always Right! When a customer is very upset, take a deep breath and remain calm. Try to reassure the customer that you are always looking out for their best interests. Never argue with a customer.

Additional Thoughts: If I had to change anything, I would have gotten certified in secondary education so that I could take my degree in English and work in a classroom. I enjoy people but I love children.

Popular Schools offering Customer Service Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Lower Tuition Cost Than Many Other Universities.  Classes Start Soon.

  • Programs: Bachelor of Science in Business Administration, Master of Business Administration in Management, Associate of Arts in Business
  • Degrees: Bachelor, Master, Associate

Founded in 1872, Maryville University is a four-year, private university located in west St. Louis County.

  • Programs: Online Master of Business Administration Management Concentration, Online Master of Business Administration Cybersecurity Concentration, Online Master of Business Administration General Master of Business Administration
  • Degrees: Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration (BS)
  • Degrees: Bachelor

Johns Hopkins University Carey Business School has brought the philosophy of business with humanity in mind to a part time format.

  • Programs: Flexible MBA, Flexible MBA - Management
  • Degrees: Master
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

Founded in 1766, Rutgers, The State University of New Jersey, is a leading national public research university and the state’s preeminent, comprehensive public institution of higher learning.

  • Programs: Online Master of Business Administration
  • Degrees: Master

Northeastern University’s D’Amore-McKim School of Business is pleased to offer a 100% online MBA.

  • Programs: Online MBA
  • Degrees: Master

Pursue your education at Ohio Christian University.

  • Programs: Master of Business Administration, Associate of Arts in Business - Agribusiness
  • Degrees: Master, Associate
  • Programs: Online Master of Business Administration
  • Degrees: Master

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

  • Programs: Online General MBA
  • Degrees: Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top
y>