dcsimg

Career Story: Customer Service Rep At A Computer Repair Store

Customer Service Rep At A Computer Repair Store

Job Title: Genius Admin

Type of Company: My company helps people find transforming solutions to their technological needs. We are committed to enhancing the lives of people so that a computer is not just something for them to read email with but a critical tool in enhancing their lives.

Education: BA, English, St. Anselm •• BA, English, UMass-Dartmouth •• pursued MA, Jewish Studies, Hebrew College (Brookline, MA)

Previous Experience: I ran the children's department at Borders Book, Music and Movies for 2 years. I have a lot of customer service and retail positions that have helped teach me the skills necessary to work with the public.

Job Tasks: I track down repair numbers, log parts in and out for repairs, file paperwork, prepare computers for shipping or check them in when they arrive from external repair houses. I also support the in-store repair staff by working directly with customers and act as a buffer between specialist staff and repair staff. It's not a glamorous job but it is a necessary one. Being able to multi-task is a critical piece of the job.

Best and Worst Parts of the Job: Dealing with panicked customers who are unwilling to listen is the worst. It is never easy to deliver bad news; however, when someone is rude and angry and taking it out on you, it makes me want to vomit.

The best part is when you can tell someone that their unit is repaired and ready for pick-up or let them know there was nothing wrong with their machine. Often times people are so happy to hear everything is working, that you can't help but smile yourself.

Job Tips:
1.) It is just as easy to be a nice guy or a jerk: how do you want people to think of you?

2.) Under-promise and over-deliver makes for happy customers

3.) You're handling people's lives and/or businesses. Of course they're going to be tense. Handle them firmly; put yourself in their place and treat them the way you'd want to be treated in that situation BUT do not take abuse from anyone. No one has the right to berate or insult you no matter how tense they may be.

Additional Thoughts: One of the wonderful things about being in a retail computer position is you have the chance to really change someone's life. There are those that would look down their nose at the retail aspect but being able to assist someone so they can talk to their grandchildren on line is a wonderful thing. There is also something exciting about sitting down with a little kid and helping them learn their A-B-Cs while they wait for their parents' computer to be fixed. Really, the people can make it all worth it.

Popular Schools offering Customer Service Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: AA in Business
  • Degrees: Associate

Push Your Creativity To The Next Level

  • Programs: Music Production, Bachelors of Science (Online), Audio Production Bachelors (Online)
  • Degrees: Bachelor
The Art Institutes system of schools
North Hollywood, Sacramento, San Bernardino, San Diego, San Francisco, Santa Ana, Santa Monica, Sunnyvale

With an education from an Art Institutes school, imagine what you could create.

  • Programs: Culinary Management (BS), Hospitality Food & Beverage Management (BS)
  • Degrees: Bachelor

Technology changes everything®

You’ve found Ashford University, where school comes to you

  • Programs: BA/Service Management, BA/Service Management - Mass-market Retail Enterprise Management, BA/Business Administration - No Concentration, more...
  • Degrees: Bachelor, Master

About Baylor University

Baylor is nationally-ranked as a research and academic institution by both U.S. News & World Report and Kiplinger’s.

  • Programs: Master of Business Administration
  • Degrees: Master
Argosy University
Alameda, Los Angeles, Ontario, Orange, Phoenix, San Diego

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration (AS) (Online), Business Administration (BS) (Online), Business Administration (BS), more...
  • Degrees: Associate, Bachelor

The University of West Florida (UWF) has a central mission.

  • Programs: Master of Business Administration - General
  • Degrees: Master

Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.

  • Programs: Master of Business Aministration
  • Degrees: Master

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: Bachelor's (BBA) - Management, MBA - Management
  • Degrees: Bachelor, Master

Earn your graduate degree online with Northcentral University.

  • Programs: General Business - D.B.A., MBA - Building Creativity, MBA - Strategic Management, more...
  • Degrees: Doctorate, Master, Bachelor
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104