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Career Story: Customer Service Representative For A Healthcare Company

Customer Service Representative For A Healthcare Company

Job Title: Customer Service Rep

Education: certificate in Histology

Previous Experience: i have worked in the customer service field for many years

Job Tasks: The company I work for is a not-for-profit Massachusetts managed healthcare card plan serving more thant 160,000 members across the state.

I take phone calls form members who are going to have surgery or who are going to see a specialist and they call to see if it will be covered. We speak with members who are very sick, we speak with members who are in recovery and we speak with doctors, nurses, pharmacists and other caregivers.

Best and Worst Parts of the Job: THe best part of the job is you learn something new everyday. via the members or the people you work with. It is just a joy to be here. The worst part is you do have some members that can be a bit irate, but overall the members are really nice and they know that we are here to educate them on their health insurance.

Job Tips:
1. must type at least 45 wpm

2. must be a people's person

3. must have general knowledge of medical procedures

4. must speak clearly

5. must have at least 2 years in customer service field

6. I would take a course in Medical Terminology because it will help in the long run.

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