Career Story: Customer Service Representative For A Non-Profit Organization

Customer Service Representative For A Non-Profit Organization

Job Title: Customer Service Representative

Education: BS: Studio Arts & English, Texas University

Previous Experience: Administrative Assistant for locally based national corporations for 10+ years; part-time at incoming phone bank taking orders for retail catalogs for 3 years; receptionist at family-owned environmental service company that handled federal government accounts; full and part time artist, accountant, and sales rep for own art studio for 30 years.

Job Tasks: American Red Cross is a non-profit organization that supplies direct disaster relief for local and national disasters victims; educates employees of local companies and the general public in CPR/First Aid, Preparedness for potential disasters, Care of children, the elderly, and pets; and coordinates with other non-profit and governmental agencies to prevent, prepare for and respond to emergencies. As an employee I adhere to the Fundamental Principles of the International Red Cross Movement: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

My primary duties include interacting with the general public, clients in need of relief, and other support agencies on a daily basis by telephone, in person, by fax, and by e-mail. I evaluate, process, record, and organize all paperwork and files for the Emergency and Disaster Response Team and for the Preparedness and Training Authorized Providers and Instructors. Specialized software is used to record this information and generate needed reports. An extensive background in Mircosoft Word helped make the transition to new and unique software quick and effective. A high level of general office and computer skills is essential for this position.

Flexibility and attention to detail are other essential skills. The ability to transition to different activities smoothly without losing valuable time "shifting gears" is mandatory. Since I support a branch manager and two specialists I must be able to "juggle" a variety of tasks - all of which are priority- and achieve customer satisfaction to the public.

Examples of my everyday activities include giving relief to families who have lost all their possessions to a home fire by quickly processing their paperwork so that funds will be immediately available to them; following up on previous disaster clients and arranging for additional assistance or closing their casework; generating new volunteers and arranging for their training by establishing classes online, arranging for instructors and venues for the classes, processing the rosters, organizing the class materials, and seeing to their delivery to the venue. Then I process the class rosters to print the certificates, give appropriate credit to the students online, and update their hardcopy files. Students from the general population receive the same attention plus their class fees are taken, processed according to payment type, receipts are written, deposits made and week-end, month-end, and year-end balance sheets created. Additionally, sales of retail merchandise such as T-shirts, first aid kits, CPR masks, caps, books, pins and pens, and many other items are ordered, displayed, sold, receipted, and inventoried.

Other tasks which are necessary but not performed everyday include travel to branch and headquarters for meetings using company vehicles; creation and manning of booths for health fair and community activities; ordering and maintaining supplies for the office, training, and casework; special events arrangements for staff and volunteers including cost-free venues, refreshments, and awards; working with local media- TCV, radio, and print- for free publicity about our training offerings and our need for volunteers and donations; and positive interaction with instructors, donors, potential volunteers, and the media. The variety of duties in this position is never ending.

Best and Worst Parts of the Job: The best part of this job involves interaction with people. Some are sad and in need, some are joyful at recent accomplishments, and a very, very few are unhappy. Those are the best because I love to create a smiling face from a scowl. The only downside to this job is the limited funds to run the office. Also, being at a non-profit means you'll never get rich working here. You'd better be interested in enrichment of another kind.

Job Tips:
1. Learn to focus on the expectations and needs of others. Learn to listen. Learn to see.

2. Become a volunteer or intern at the non-profit of your choice. This can be a stepping stone to a permanent position and growth within the company. You don't have to be right out of school to be an intern, retirees are welcome.

3. And the general office skills help too.

Additional Thoughts: Do you see yourself as only a taker? Don't look here. Want to pay back a little every day - this is for you. Like variety in the workplace. That's us! How about that adrelin rush of responding effectively to an emergency? Now you're talking!

Popular Schools offering Customer Service Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

Become the leader you know you can be. The Forbes School of Business & TechnologyÒat Ashford University

  • Programs: BA Service Management, BA Service Management - Mass-Market Retail Enterprise Management, MA Accountancy - Accounting, more...
  • Degrees: Bachelor, Master
San Joaquin Valley College
Bakersfield, Delano, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

Earn your graduate degree online with Northcentral University.

  • Programs: General Business - D.B.A., MBA - Building Creativity, MBA - Strategic Management, more...
  • Degrees: Doctorate, Master, Bachelor

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Business Office Administration
  • Degrees: Certificate

Pursue your education at Ohio Christian University.

  • Programs: Master of Business Administration, Associate of Arts in Business - Agribusiness
  • Degrees: Master, Associate
Utica College

What They’re Known For

Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.

  • Programs: MBA - General
  • Degrees: Master
Argosy University
Alameda, Ontario, Orange, Phoenix, San Diego

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration (BS) (Online), Business Administration (BS), Business Administration (AS), more...
  • Degrees: Bachelor, Associate

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

  • Programs: Master in Business Administration - Management, Doctor of Business Administration, DBA
  • Degrees: Master, Doctorate

Saint Mary's University of Minnesota's Online Master's Programs

At Saint Mary's, we take pride in offering online graduate degrees designed to complement the schedules of working adults like you. Get an affordable, convenient education from a top-ranked university that's grounded in real-world applications.

  • Programs: Accelerated MBA
  • Degrees: Master

Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.

  • Programs: Business Administration - Associate, Business Intelligence - MBA (Master's), Business Administration - DBA (Doctorate), more...
  • Degrees: Associate, Master, Doctorate, Bachelor
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104