dcsimg

Career Story: Insurance Agency Clerk

Insurance Agency Clerk

Job Title: Insurance Agency Representative

Type of Company: We provide property and casualty insurance as well as some commercial insurance, including workers compensation and business owners' policies.

Education: High School grad, one year of community college

Previous Experience: Over the past dozen years I've worked at a couple of insurance agencies.

Job Tasks: We open the office in the morning and get the mail ready to go out, do the daily billing, answer the phone, help customers and write homeowners and auto insurance policies. We also have to write letters to customers regarding different issues. We file insurance policies and corresponding paperwork in customers folders. We also have to review policies on renewal to make sure the coverage we're providing is adequate and that the applicable discounts have deducted.

We also do a lot of data entry, processing policies in the computer for new business and making changes to existing policies. We deal a lot with the insurance companies regarding claims issues or billing. We have to provide proof of insurance for people who are getting new cars or buying new homes. We also have to give people quotes who are looking to get homeowners or auto insurance. When someone needs to obtain homeowners insurance, we need to estimate the amount of coverage that will be needed for the house. This is called the replacement cost. In order to determine the replacement cost there are certain criteria that have to be entered into a program that is specially designed for this purpose. Once the correct information is entered, then a replacement value is calculated and that is what we use to determine the cost of the insurance coverage. There is also a program to provide auto insurance quotes that we have to use. Again, once the correct information is provided an annual premium is calculated.

Best and Worst Parts of the Job: The best part of my job is dealing with customers who are truly appreciative of the service that we provide. We have people who come in regularly just to see how we are and to say hello! The worst part of the job is having to tell people when they don't have coverage for a claim or that a claim is being denied for some reason. It's also difficult to explain to someone why the insurance company made the decision they made when the decision seems unfair.

Job Tips: You would definitely need a background in insurance because this job is too difficult to learn from square one. You would need experience answering phones and taking questions from people. An ability to multi-task would come in handy as well, since in the course of a day, you may have to juggle many different things at once.

Additional Thoughts: This can be a very demanding job at times. You may have to take phone calls while you are helping someone, and it can be stressful at times when it's busy. You also may have to deal with angry customers in person, so you would need to be prepared for that.

Popular Schools offering Customer Service Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Lower Tuition Cost Than Many Other Universities.  Classes Start Soon.

  • Programs: Bachelor of Science in Business Administration, Master of Business Administration in Management, Associate of Arts in Business
  • Degrees: Bachelor, Master, Associate

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: AA in Business
  • Degrees: Associate

Push Your Creativity To The Next Level

  • Programs: Music Production, Bachelors of Science (Online), Audio Production Bachelors (Online)
  • Degrees: Bachelor
The Art Institutes system of schools
North Hollywood, Sacramento, San Bernardino, San Diego, San Francisco, Santa Ana

With an education from an Art Institutes school, imagine what you could create.

  • Programs: Culinary Management (BS), Hospitality Food & Beverage Management (BS)
  • Degrees: Bachelor

Technology changes everything®

You’ve found Ashford University, where school comes to you

  • Programs: BA/Service Management, BA/Service Management - Mass-market Retail Enterprise Management, BA/Business Administration - No Concentration, more...
  • Degrees: Bachelor, Master

About Boise State University

Boise State University is a highly respected, public, metropolitan research university offering lifelong learning.

  • Programs: Master of Business Administration
  • Degrees: Master

The University of West Florida (UWF) has a central mission.

  • Programs: Master of Business Administration - General
  • Degrees: Master
Argosy University
Alameda, Los Angeles, Ontario, Orange, Phoenix, San Diego

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration (AS) (Online), Business Administration (BS) (Online), Business Administration (BS), more...
  • Degrees: Associate, Bachelor

Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.

  • Programs: Master of Business Aministration
  • Degrees: Master

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: Bachelor's (BBA) - Management, MBA - Management
  • Degrees: Bachelor, Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104