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Career Story: Teller At A Credit Union

Teller At A Credit Union

Job Title: Bank Teller

Type of Company: I work for a smallish credit union in a suburb of Boston.

Education: attended, Mount Ida College (Newton, MA)

Previous Experience: I worked in retail and then for 5 years as a secretary and receptionist for a small insurance agent.

Job Tasks: I help people with their money. I open and close accounts. I call the main office to reset PIN numbers for people's ATM and debit cards if they have forgotten it or it stopped working. I order ATM and debit cards for members. (People who have accounts with us are called members, not customers.) I can have anywhere from 20 to almost 100 transactions per day. The higher amount is very rare and it mostly happens when I am the only one in the office. I make copies and I fax a lot and get faxes. I also do a lot of shredding. I make phone calls and do research on the computer. I do transfers over the phone. I print a lot of envelopes for the receipts I mail out to the members.

Best and Worst Parts of the Job: The worst parts are of course the unhappy members. I try to help everyone the best I can, but I don't know everything about everything. The best parts are the nice members, the holidays and getting vacation. Another good thing about the job is the paycheck every week. Another bad part is the stupid people, the ones who think they are entitled to things. I try to do things in a timely manner and if it doesn't get done, I try to do it when I can.

Job Tips: Learn to be patient, if you are not already. Be nice and courteous. Always smile. People like that. Have a sense of humor. You also have to be good with numbers. It is not life or death, but helpful.

Additional Thoughts: I have always thought about going into banking, but shied away because I thought it would be too difficult to learn everything. I was afraid I would have to know everything right away, but of course there is the training and you learn as you go.

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