Career Story: Veterans Administration Service Representative

Veterans Administration Service Representative

Job Title: Veterans Service Representative

Type of Company: I work for the Veterans Administration, providing veterans with counseling and guidance on their different benefits.

Education: BS, Human Resource Management, Capella University (online)

Previous Experience: I worked for the Post Office for about a year and a half then transferred to another government agency.

Job Tasks: My primary responsibility is to screen all mail that is received in the office and make sure that each piece is filled out accurately and decide what the next step should be. Once I figure out the next step for that piece of mail, I check the appropriate computer screens and route the mail to its intended destination.

I provide guidance to veterans on what benefits are available to them upon returning from active duty. I provide the proper documents to them and answer questions about education or health benefits that are due them and their family members (upon determining that they are in fact eligible). I maintain several web-based databases that monitor inquiries received from veterans with questions about pending claims. So, not only do I process mail that comes in via the Post Office, but I also process "mail" that comes in through our online application system and telephone.

Best and Worst Parts of the Job: The best part of the job is getting to help veterans with their claims and benefits questions. And since I'm a veteran myself, I can ensure that they are treated as I would want to be treated myself. I enjoy the learning that goes on in my office. There is always something new coming out to help veterans or to make the work process easier. It's a good feeling to know you're helping someone out.

The worst part of the job would have to be the people who come in and yell at you.

Job Tips:
1. Make sure that you have a strong work ethic and are willing to learn anything that comes your way.

2. Take a lot of communication classes for this career because you have to be able to deal with people from all backgrounds and communicate effectively with them.

3. Brush up on veterans benefits. Network with other veterans and do research on the internet about benefits for them and their families.

Additional Thoughts: It's always good to be adaptable and learn a lot about the company before applying anywhere. This way when you interview, you know what you're getting yourself into and will have a greater knowledge of how the company operates. I know that I definitely would've tried to do some sort of internship before so that I would've specifically gotten a job in HR. But, if you believe in yourself and are confident, you can make it anywhere. Don't let other people try to hold you back from things that are attainable. I was promoted within a year of being at my current company, and it shows what hard work and persistence will do.

Popular Schools offering Customer Service Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Business Administration (BS), Business Administration - New Media Marketing (BS)
  • Degrees: Bachelor
San Joaquin Valley College
Bakersfield, Delano, Fresno, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

Earn your graduate degree online with Northcentral University.

  • Programs: General Business - D.B.A., MBA - Building Creativity, MBA - Strategic Management, more...
  • Degrees: Doctorate, Master, Bachelor

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

  • Programs: Master in Business Administration - Management, Doctor of Business Administration, DBA
  • Degrees: Master, Doctorate

Saint Mary's University of Minnesota's Online Master's Programs

At Saint Mary's, we take pride in offering online graduate degrees designed to complement the schedules of working adults like you. Get an affordable, convenient education from a top-ranked university that's grounded in real-world applications.

  • Programs: Accelerated MBA
  • Degrees: Master

Pursue your education at Ohio Christian University.

  • Programs: Master of Business Administration, Associate of Arts in Business - Agribusiness
  • Degrees: Master, Associate
Argosy University
Ontario, Orange, Phoenix, San Diego

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration (BS) (Online), Business Administration (BS), Business Administration (AS), more...
  • Degrees: Bachelor, Associate

#1 Best Online College


Northern Arizona University understands the need for flexibility in your learning journey.

  • Programs: Small Business Administration - BBA
  • Degrees: Bachelor

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Business Office Administration
  • Degrees: Certificate

Get hands-on training with Brookline College. We offer diploma and degree programs in the areas of health care, business, nursing, criminal justice, paralegal, and computer security.

  • Programs: Associate of Science - Business
  • Degrees: Associate
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Customer Service Representatives, including:

Back to Top