Job Title: Program Manager
Type of Company: I work for an electronic manufacturing services company. My group designs server and storage products.
Education: BS, Engineering, UMass-Amherst MBA, Bentley College (Waltham, MA)
Previous Experience: I worked as manufacturing engineer with three different high-tech companies before becoming a New Products Introduction engineer, moving newly-designed products from design shop to the production floor. I eventually joined the design group and managed various functional subgroups within it.
Job Tasks: I manage an engineering group whose job is to design products and services that meet the customer's needs, price target and schedule. I'm responsible for customer relations, program costs (including project profit and loss) and internal communication to all levels of management. I track critical path items, deliveries and milestones and work closely with key suppliers to address road blocks, weekly status and deliveries. I conduct weekly conference calls with the customer to review a project's status, assess the health of each of its key areas, and determine the immediate requirements, deliverables, and milestones. I review technical and program concerns and track out-of-scope activities and update product specifications.
I am responsible for customers' RFQ (request for quotation) responses, delegating these RFQs to appropriate sections, identifying owners, and establishing a schedule for delivery. I organize reviews, concepts, and write-ups, and establish schedules, labor costs, tooling and NRE costs and expense and materials costs.
Best and Worst Parts of the Job: The worst part of my work is having to depend on much on other internal and external partners to deliver. I rarely receive the information and requirements I need in a timely manner and my schedule is constantly under pressure as a consequence. Suppliers have to be monitored and tracked constantly. Dealing with customers can be painful, especially when they're expectations are unrealistic to begin with. It always takes longer to do any task than you planned.
Job Tips: Track the overall schedule constantly. Monitor immediate tasks to ensure they are on-track. Plan for contingency and work around. React quickly and escalate any issue if not solved quickly.
Additional Thoughts: Use your common sense. If it doesn't feel right, most likely it is the wrong thing to do. Do not overreact to a problem, let the problem settle itself before turning into a major crisis. Be honest and don't lie. It might help you in a short term, but it will come back to bite you in the long run. Once you lost the trust of someone you will never re-gain that trust.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
The University of California, Riverside
Transforming Engineers into Leaders
If you’re seeking to elevate your technical expertise and take on leadership roles in today’s global workplace, the UC Riverside online Master of Science in Engineering can deliver the highly calibrated balance of scientific and business knowledge to help you reach your goals.
The College of Engineering at Villanova University offers flexible, part-time, online and on campus graduate program options to meet your demanding schedule.
About Brightwood College
Brightwood College offers accelerated programs that combine flexible schedules and professional instruction to create a rewarding learning experience for individuals focused on gaining the skills for specific careers. Brightwood College is owned and operated by Education Corporation of America.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Prepare for an exciting new career at the Milan Institute.
Earn your Master's degree online from Norwich University.
San Joaquin Valley College - A Private Junior College.
You can get started on a new career with Institute of Technology.
For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) recently received state approval to enroll students with little to no prior college experience. To help ensure student success, the university has created a program especially for these students who plan on starting their college experience for the first time with us.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Engineering Managers, including: