Job Title: Program Manager
Type of Company: I work for an electronic manufacturing services company. My group designs server and storage products.
Education: BS, Engineering, UMass-Amherst MBA, Bentley College (Waltham, MA)
Previous Experience: I worked as manufacturing engineer with three different high-tech companies before becoming a New Products Introduction engineer, moving newly-designed products from design shop to the production floor. I eventually joined the design group and managed various functional subgroups within it.
Job Tasks: I manage an engineering group whose job is to design products and services that meet the customer's needs, price target and schedule. I'm responsible for customer relations, program costs (including project profit and loss) and internal communication to all levels of management. I track critical path items, deliveries and milestones and work closely with key suppliers to address road blocks, weekly status and deliveries. I conduct weekly conference calls with the customer to review a project's status, assess the health of each of its key areas, and determine the immediate requirements, deliverables, and milestones. I review technical and program concerns and track out-of-scope activities and update product specifications.
I am responsible for customers' RFQ (request for quotation) responses, delegating these RFQs to appropriate sections, identifying owners, and establishing a schedule for delivery. I organize reviews, concepts, and write-ups, and establish schedules, labor costs, tooling and NRE costs and expense and materials costs.
Best and Worst Parts of the Job: The worst part of my work is having to depend on much on other internal and external partners to deliver. I rarely receive the information and requirements I need in a timely manner and my schedule is constantly under pressure as a consequence. Suppliers have to be monitored and tracked constantly. Dealing with customers can be painful, especially when they're expectations are unrealistic to begin with. It always takes longer to do any task than you planned.
Job Tips: Track the overall schedule constantly. Monitor immediate tasks to ensure they are on-track. Plan for contingency and work around. React quickly and escalate any issue if not solved quickly.
Additional Thoughts: Use your common sense. If it doesn't feel right, most likely it is the wrong thing to do. Do not overreact to a problem, let the problem settle itself before turning into a major crisis. Be honest and don't lie. It might help you in a short term, but it will come back to bite you in the long run. Once you lost the trust of someone you will never re-gain that trust.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
Earn your Master's degree online from Norwich University.
San Joaquin Valley College - A Private Junior College.
Prepare for an exciting new career at the Milan Institute.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
You can get started on a new career with Institute of Technology.
For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure
Earn your degree or diploma on your schedule and succeed at Ashworth College.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.
Saint Mary's University of Minnesota's Online Master's Programs
At Saint Mary's, we take pride in offering online graduate degrees designed to complement the schedules of working adults like you. Get an affordable, convenient education from a top-ranked university that's grounded in real-world applications.
Change the World with American University
Be a part of something bigger than yourself.
Earn your graduate degree online with Northcentral University.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Engineering Managers, including: