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Career Story: Social Worker And Quality Assurance Specialist

Social Worker And Quality Assurance Specialist

Job Title: Social Worker

Type of Company: A multi-state provider of social services. We help children, families, teenaged parents, refugees immigrants and adults with developmental disabilities.

Education: MSW, Boston University

Previous Experience: I was a supervisor for social service programs, including adoption, foster care and group care.

Job Tasks: My primary responsibility is to give support and clinical supervision, as well as training to our staff.

most days, I work with a variety of programs and/or staff teams to support our clients. I do this in one of two ways usually: by organizing materials and resources for our staffers to use or by giving them direct training. But when I'm not doing that, I try to strengthen our quality assurance efforts. We believe that quality assurance and staff training have a measurable and beneficial effect on our clients' quality of life.

Best and Worst Parts of the Job: What I like best about my job is the satisfaction I derive from seeing the good that we do: from contributing to programs that offer caring, high-quality help.

Sadly, though, bureaucracy and lack of money often stand in our way, crippling creativity and limiting the development of badly-needed services.

Job Tips:
1.) Here as elsewhere, experience matters, so get your foot in the door and start working with clients just as soon as you can.

2.) Be open to learning from others, especially your clients. Lots of people enter the field as so-called "experts" and fail to heed the people whom they're trying to serve.

3.) Insist on good supervision. All too often novices in the field are permanently warped by the bad examples that their mentors have set them.

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