Job Title: Assistant General Manager
Type of Company: Sports and Entertainment Events for the community.
Education: BS, Sports Management and Marketing
Previous Experience: I worked as intern in college, and later held jobs as Director of Events, Director of Marketing and Interim General Manager at all-purpose sports arenas.
Job Tasks: I am responsible for booking the events at the facility where I work and overseeing the planning and implementation of the events. I also oversee all of the event staff and building security. My responsibilities include interviewing, hiring and training personnel. I conduct a yearly staff orientation where I focus heavily on customer service training. I am the media rep for the building. I place advertising for clients and develop marketing and publicity campaigns. In overseeing all of the departments in the facility, including the operations/physical plant, I serve as the liaison between the departments and the general manager.
Best and Worst Parts of the Job: The best part of my job is that every work day is different from the next. Sometimes there are sales calls, other times computer work; frequently we conduct walk-throughs of the facility. And of course "event days" are always exciting.
The down side of being in this business is that events occur on nights and weekends. This can be tough when you're trying to juggle a career and a family.
1. Get a degree in business. Basic business courses are helpful in this industry. 2. Get an internship within the industry to help get your foot in the door when pursuing a career. 3. Make sure that you are truly ready to work nights and weekends. 4. Make sure that you are willing to relocate which is very common in this industry if you want to move up the "corporate ladder".
Additional Thoughts: As with almost any career, you need to be a "go-getter" to succeed in this one. It's a business too that is heavily dependent on customer service, so make sure that you are good with customers, that you don't mind criticism (some of it harsh on occasion) and have a "can do" approach. You'll need it in this competitive environment.
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