dcsimg

Career Story: Chief Operating Officer For An Insurance Company

Chief Operating Officer For An Insurance Company

Job Title: COO For Insurance Company - Personal Lines Division

Type of Company: My company sells personal and commercial insurance.

Education: BA, Economics, Rutgers University •• MBA, Finance & Accounting, Rutgers University

Previous Experience: I started in finance and accounting, working in investment accounting, budgeting and strategic planning and then moved to service and operations area, all in insurance.

Job Tasks: As COO, I run the personal lines operations area for an insurance company. This includes customer service (call center and general support), risk management -- deciding whether we should provide insurance to certain customers -- and payment collection.

I have a large team (about 500), so people management and development is very important, especially since, in my estimation, having a strong team is critical to success.

My job requires me to spend about half of my time on strategic issues: examining how we can contribute to sales based on our customer service, processes, and people. I spend the balance of my time on more tactical issues such as resolving technology issues, service questions, and expected deliverables. In both cases I spend much of my time mentoring my team and ensuring that projects are on track.

At my company, we often use meetings as a place to make decisions. Therefore my day is comprised of many meetings.

As an executive, there are many presentations and updates I need to provide to senior management and I can easily spend a few days per month preparing for meetings. I also spend a lot of time meeting with my team on key initiatives, helping them deliver and resolving issues. Sometimes this requires me to get very involved in the detail.

Best and Worst Parts of the Job: The best part of my job is seeing others develop and advance, due in part to my help and guidance. I tend to provide a lot of feedback to help people be their best and excel in their roles.

The worst part of my job is the number of meetings I have to attend. There are days where I attend meetings from 9-5 and have only limited time to spend on projects and work.

Job Tips:
1. Maintain high standards of excellence for your team. Be fair and consistent and have similar rules and expectations for everyone.

2. During conflict, keep focused on the business challenge you are trying to resolve. Don't make it personal. Once you do, you will be arguing the wrong point.

3. Hire great people and nurture them. You can't do it all yourself and are not expected to. Leadership is delivering results, both short-term and long-term, and this requires a well-oiled, committed machine.

Popular Schools offering Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Management (MSM), Business Administration - Organizational Management (BS) (Online), Business Administration (AS) (Online), more...
  • Degrees: Master, Bachelor, Associate

Pursue your education at Ohio Christian University.

  • Programs: Associate of Arts in Business - Business Management, Bachelor of Arts in Business - Business Management, Master of Management, more...
  • Degrees: Associate, Bachelor, Master

For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.

  • Programs:
  • Degrees:

Earn your graduate degree online with Northcentral University.

  • Programs: Management - D.B.A., Management - BBA, Management - PhD in Bus. Admin., more...
  • Degrees: Doctorate, Bachelor, Master

Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.

  • Programs: Ph.D. Organizational Leadership
  • Degrees: Doctorate

Grantham University's 100% accredited online degrees are convenient, portable and designed so you can fit education into your life instead of arranging life around your education.

  • Programs: Associate of Arts in Business Management, Bachelor of Science in Business Management, Master of Science in Performance Improvement, more...
  • Degrees: Associate, Bachelor, Master

Concordia University - Portland offers several fully online 14-month Master of Education (M.Ed.) programs and a fully online Doctorate of Education (Ed.D.) program.

  • Programs:
  • Degrees:
National Career College
Panorama City

Choosing a school and a new career path can be a very overwhelming process.

  • Programs: Business Management and Accounting
  • Degrees: Associate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration (BS)
  • Degrees: Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about General Managers, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104