dcsimg

Career Story: Chief Operating Officer For An Insurance Company

Chief Operating Officer For An Insurance Company

Job Title: COO For Insurance Company - Personal Lines Division

Type of Company: My company sells personal and commercial insurance.

Education: BA, Economics, Rutgers University •• MBA, Finance & Accounting, Rutgers University

Previous Experience: I started in finance and accounting, working in investment accounting, budgeting and strategic planning and then moved to service and operations area, all in insurance.

Job Tasks: As COO, I run the personal lines operations area for an insurance company. This includes customer service (call center and general support), risk management -- deciding whether we should provide insurance to certain customers -- and payment collection.

I have a large team (about 500), so people management and development is very important, especially since, in my estimation, having a strong team is critical to success.

My job requires me to spend about half of my time on strategic issues: examining how we can contribute to sales based on our customer service, processes, and people. I spend the balance of my time on more tactical issues such as resolving technology issues, service questions, and expected deliverables. In both cases I spend much of my time mentoring my team and ensuring that projects are on track.

At my company, we often use meetings as a place to make decisions. Therefore my day is comprised of many meetings.

As an executive, there are many presentations and updates I need to provide to senior management and I can easily spend a few days per month preparing for meetings. I also spend a lot of time meeting with my team on key initiatives, helping them deliver and resolving issues. Sometimes this requires me to get very involved in the detail.

Best and Worst Parts of the Job: The best part of my job is seeing others develop and advance, due in part to my help and guidance. I tend to provide a lot of feedback to help people be their best and excel in their roles.

The worst part of my job is the number of meetings I have to attend. There are days where I attend meetings from 9-5 and have only limited time to spend on projects and work.

Job Tips:
1. Maintain high standards of excellence for your team. Be fair and consistent and have similar rules and expectations for everyone.

2. During conflict, keep focused on the business challenge you are trying to resolve. Don't make it personal. Once you do, you will be arguing the wrong point.

3. Hire great people and nurture them. You can't do it all yourself and are not expected to. Leadership is delivering results, both short-term and long-term, and this requires a well-oiled, committed machine.

Popular Schools offering Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

There's still time to apply to Grand Canyon University and pursue your education. Learn more today!

  • Programs: B.S. in Applied Management, M.B.A.: Leadership, M.B.A. and M.S. in Leadership (Dual Degree), more...
  • Degrees: Bachelor, Master

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Business Administration (BBA), Business Administration (DBA), Business Administration (MBA), more...
  • Degrees: Bachelor, Doctorate, Master

Since 1977, Keiser University has provided quality student-centered, career-focused education.

  • Programs: Master of Science in Management, Master of Business Administration, MBA - Leadership, Doctor of Business Administration, more...
  • Degrees: Master, Doctorate

Regent University prepares students with the knowledge to excel and the faith to live with purpose.

  • Programs: Bachelor of Science in Professional Studies - Business, Bachelor of Science in Professional Studies, Bachelor of Science in Professional Studies - Leadership Studies, more...
  • Degrees: Bachelor, Master

Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.

  • Programs: Master of Science in Organizational Development, Master of Business Aministration
  • Degrees: Master

100% Online & No Standardized Testing

  • Programs: MBA: Strategic Management, DBA: Strategic Management, Bachelor of Science in Business Administration: Automotive Dealership Management, more...
  • Degrees: Master, Doctorate, Bachelor

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: MA Organizational Management - Supply Chain Management Specialization, MA Organizational Management - Public Administration Specialization, MA Organizational Management - Project Management Specialization, more...
  • Degrees: Master, Bachelor
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Property Management (BS), Business Administration (BS)
  • Degrees: Bachelor
  • Programs: A.S. Business Management
  • Degrees: Associate

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

  • Programs: Bachelors in Business Management, Master of Management, MS - Organizational Leadership
  • Degrees: Bachelor, Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about General Managers, including:

Back to Top