dcsimg

Career Story: General Manager Of A Tour Operating Company

General Manager Of A Tour Operating Company

Job Title: General Manager Of A Travel Agency And Tour Package Operator

Type of Company: I work for a full service travel agency. We are a tour operator that primarily focuses on special events and group travel.

Education: BA, Romance Languages, Boston College

Previous Experience: I started at Saga Holidays as a sales rep in 1989 and worked at Liberty Travel and Marathon Tours before joining my current company. I worked in all departments of the agency including day-to-day operations, c/s and tour management.

Job Tasks: I currently oversee the daily operations of a full-service travel company and tour operator. I manage a staff of five persons and deal directly with our marketing and operations departments. I am responsible for scheduling and for hiring and training staff.

I work directly with high school and college tour planners to craft trips to their particular specifications, making presentations in the process to students, families and staff. I am responsible while planning these trips for contracting air transport, ground transportation, guides and hotel accommodations. I also have to market the trips and collect payments. As general manager, I work with corporate travel accounts and individuals too. I cooperate with our sister company to arrange airfare for groups and individuals to special events such as Bonnaroo Music Festival, Riders Ranch, Florida State University Bowl Games, and New England Patriots regular season and Superbowl packages.

Interacting with clients on an individual level and providing exceptional customer service is our number one priority. As GM, I try to instill the importance of service into our staff. But maintaining and growing our client base is extremely important to me too.

Best and Worst Parts of the Job: The best part of my job is the people I work with. We share a commitment to each other and our clients. My schedule is fairly flexible and my vacation benefits are very good. The job is rarely boring and there are always new challenges. Working with our vendors is perhaps the most frustrating part of the job.

Job Tips: If I were to give advice on entering this profession, I would caution people to do their homework. Travel is highly competitive and very stressful. Starting salaries are low and advancement can be difficult. I would recommend working with a specific type of tour operator or as part of a company that organizes group and meeting travel.

Additional Thoughts: Avoid working for airlines and car companies!

Popular Schools offering Tourism Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Earn your degree or diploma on your schedule and succeed at Ashworth College.

  • Programs: Travel Agent, Hotel & Restaurant Management
  • Degrees: Coursework, Diploma
The Art Institutes system of schools
Sacramento, San Bernardino, San Diego

With an education from an Art Institutes school, imagine what you could create.

  • Programs: Culinary Management (BS), Hospitality Food & Beverage Management (BS)
  • Degrees: Bachelor

Lower Tuition Cost Than Many Other Universities.  Classes Start Soon.

  • Programs: Bachelor of Science in Business Administration, Master of Business Administration in Management, Associate of Arts in Business
  • Degrees: Bachelor, Master, Associate

Purdue University offers a strong foundation of tradition and history.

  • Programs: Master of Science in Hospitality and Tourism Management
  • Degrees: Master

Get your career started with training from Washington State University.

  • Programs: MBA
  • Degrees: Master

The goal of earning a master’s degree should be defined by you, not by your circumstances. No matter which path you’ve chosen, a graduate degree can help you advance with your current organization, explore opportunities with a new company, or even start fresh in a new industry. When you earn your master's degree, you’re opening new opportunities for career development that can make a difference for you and your family. Through flexible class scheduling, dedicated career advisors and quality programs, NAU strives to provide a caring and supportive learning environment to ensure your success as a student.

  • Programs: Master of Business Administration, Aviation Management , Master of Business Administration
  • Degrees: Master

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Service Sector Management (MS), Business Administration (AS) (Online), Business Administration (BS), more...
  • Degrees: Master, Associate, Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

Founded in 1766, Rutgers, The State University of New Jersey, is a leading national public research university and the state’s preeminent, comprehensive public institution of higher learning.

  • Programs: Online Master of Business Administration
  • Degrees: Master

Northeastern University’s D’Amore-McKim School of Business is pleased to offer a 100% online MBA.

  • Programs: Online MBA
  • Degrees: Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about General Managers, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104