Job Title: General Manager Of A Travel Agency And Tour Package Operator
Type of Company: I work for a full service travel agency. We are a tour operator that primarily focuses on special events and group travel.
Education: BA, Romance Languages, Boston College
Previous Experience: I started at Saga Holidays as a sales rep in 1989 and worked at Liberty Travel and Marathon Tours before joining my current company. I worked in all departments of the agency including day-to-day operations, c/s and tour management.
Job Tasks: I currently oversee the daily operations of a full-service travel company and tour operator. I manage a staff of five persons and deal directly with our marketing and operations departments. I am responsible for scheduling and for hiring and training staff.
I work directly with high school and college tour planners to craft trips to their particular specifications, making presentations in the process to students, families and staff. I am responsible while planning these trips for contracting air transport, ground transportation, guides and hotel accommodations. I also have to market the trips and collect payments. As general manager, I work with corporate travel accounts and individuals too. I cooperate with our sister company to arrange airfare for groups and individuals to special events such as Bonnaroo Music Festival, Riders Ranch, Florida State University Bowl Games, and New England Patriots regular season and Superbowl packages.
Interacting with clients on an individual level and providing exceptional customer service is our number one priority. As GM, I try to instill the importance of service into our staff. But maintaining and growing our client base is extremely important to me too.
Best and Worst Parts of the Job: The best part of my job is the people I work with. We share a commitment to each other and our clients. My schedule is fairly flexible and my vacation benefits are very good. The job is rarely boring and there are always new challenges. Working with our vendors is perhaps the most frustrating part of the job.
Job Tips: If I were to give advice on entering this profession, I would caution people to do their homework. Travel is highly competitive and very stressful. Starting salaries are low and advancement can be difficult. I would recommend working with a specific type of tour operator or as part of a company that organizes group and meeting travel.
Additional Thoughts: Avoid working for airlines and car companies!
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Earn your degree or diploma on your schedule and succeed at Ashworth College.
With an education from an Art Institutes school, imagine what you could create.
Lower Tuition Cost Than Many Other Universities. Classes Start Soon.
Purdue University offers a strong foundation of tradition and history.
Get your career started with training from Washington State University.
The goal of earning a master’s degree should be defined by you, not by your circumstances. No matter which path you’ve chosen, a graduate degree can help you advance with your current organization, explore opportunities with a new company, or even start fresh in a new industry. When you earn your master's degree, you’re opening new opportunities for career development that can make a difference for you and your family. Through flexible class scheduling, dedicated career advisors and quality programs, NAU strives to provide a caring and supportive learning environment to ensure your success as a student.
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
San Joaquin Valley College - A Private Junior College.
Founded in 1766, Rutgers, The State University of New Jersey, is a leading national public research university and the state’s preeminent, comprehensive public institution of higher learning.
Northeastern University’s D’Amore-McKim School of Business is pleased to offer a 100% online MBA.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about General Managers, including: